Kustom Portal
Settings and functions in Kustom Portal
33 articles
Overview
Overview and general information about the Kustom Portal
What is the Kustom Portal?An overview of the Kustom Portal and it's contents.
How to download data from the Kustom PortalThis article describes how to efficiently download data on your orders, disputes or settlements from the Kustom Portal.
Verifying your identity in the Kustom PortalKustom identity verification is required when you no longer have access to your previously connected bank account.
Signing in to Kustom Portal
How to sign in to the Kustom Portal
Sign in to Kustom PortalSign in to Kustom Portal by using either Single Sign-On (SSO) or the Magic link.
Sign in Troubleshooting GuideThis guide will help you if you can't log into your Kustom account. Covering common issues and troubleshooting when logging into Kustom.
Order Management
Order management in Kustom Portal
Orders pageThis article explains how to view, filter, and customize the order page in the Kustom Portal as well as download a list of orders.
Order statusOrder status refers to the current state of an order. An order's status determines the available actions.
Reservation time (expiry time)When an order is placed on Kustom the order is reserved (Authorized) until activated.
Capture orderBy capturing an order you are letting Kustom know that an order has been fulfilled.
Refund orderA refund is used to adjust a captured order by reducing or removing order lines or amounts.
Cancel orderCancelling an order notifies Kustom that the order will not be processed. Once an order is cancelled, no further actions can be performed on it.
Edit orderUncaptured orders with the status Authorized can be edited.
Release remaining authorized amountReleasing the remaining authorized amount on a partially captured order informs Kustom that the released amount should not be captured.
Packing slips and logosA packing slip is a document included with a shipment that lists the items it contains.
Extend order authorizationEasily extend orders with Klarna as payment method in the Kustom Portal and via API.
Order drawerThe order drawer in the Kustom Portal is where you'll manage your orders, download packing slips and view the timeline
Repeated ordersThis article explains how to identify and resolve repeated orders in Kustom without affecting correct payouts.
Invoices
Articles related to invoices in the Kustom Portal
How to view and update your invoices in the Kustom PortalFind your invoices and update invoice delivery details such as e-invoice and adress directly in the Kustom Portal
Invoice reminders for unpaid Klarna invoices collected by KustomThis article explains why Kustom sends invoice reminders for unpaid invoices that were originally issued by Klarna before the Klarna to Kustom transition.
Why does Kustom issue invoices related to negative balances, and how are they managed?
How to find historical Klarna invoicesIf you have migrated from Klarna, this article explains how to find old Klarna invoices for merchant fees in Klarna's Merchant Portal.
Users
User management and settings
User managementThe user management page allows you to add both internal and external user and manage their access levels.
User Invitation IssuesIf you are seeing issues with user management this article describes the most common issues
How do I access multiple stores in the Kustom PortalIt is possible to access and manage multiple Merchant IDs from a single Kustom Portal login. Switch between Merchant IDs using the dropdown.
Settings
General settings in Kustom Portal
Notification settingsEnable notifications ensures you to stay updated on important account activity.
Changing Language in the Kustom PortalWe offer the Kustom Portal in English, Swedish, Finnish, Danish, Norwegian and German.
Update account and business informationHow to update your account information and business details in the Kustom Portal.