Kustom

An overview of Kustom Portal and it's contents.

What is Kustom Portal

We offer the Kustom Portal in English, Swedish, Finnish, Danish and Norwegian.

Kustom Portal language selection

You may receive invoice reminders from Kustom, even though the original invoice was issued by Klarna.

Why you're receiving an invoice reminder from Kustom

Kustom Portal

Sign in to Kustom Portal by using either Single Sign-On (SSO) or the Magic link.

Sign in to Kustom Portal

The Kustom portal offers Single Sign-On (SSO) as one of the sign in options. This provides a simple, secure login experience.

Single Sign-On (SSO)

Common issues and troubleshooting when unable to sign in to Kustom Portal.

Sign in Troubleshooting Guide

Signing in to Kustom Portal

This article explains how to view, filter, and customize the order page in the Kustom Portal as well as download a list of orders.

Orders page

By capturing an order you are letting Kustom know that an order has been fulfilled.

Capture order

A refund is used to adjust a captured order by reducing or removing order lines or amounts.

Refund order

Order status refers to the current state of an order. An order's status determines the available actions.

Order status

Cancelling an order notifies Kustom that the order will not be processed. Once an order is cancelled, no further actions can be performed on it.

Cancel order

Uncaptured orders with the status Authorized can be edited.

Edit order

Releasing the remaining authorized amount on a partially captured order informs Kustom that the released amount should not be captured.

Release authorization amount

A packing slip is a document included with a shipment that lists the items it contains

Packing Slips

When an order is placed on Kustom the order is reserved (Authorized) until activated.

Reservation Time

Order Management

A guide to handling payment disputes in the Kustom Portal.

Disputes at Kustom

Almost all Klarna disputes begin as enquiry disputes. The exceptions are disputes raised because of fraudulent transactions.

Responding to Klarna Disputes

A dispute occurs when an account owner contacts their bank to contest a payment to you for a number of possible reasons.

Responding to Disputes

Klarna disputes and enquiry

Card disputes

How to respond when a customer disputes an invoice through Billie.

Billie disputes

Differences between Klarna and Kustom regarding disputes

How do disputes work in Kustom compared to Klarna

Articles relating to the disputes page in Kustom Portal

Disputes

The create order page in the Kustom Portal allows you to create new orders and send payment links to your customers.

Create Orders

In the Order Configuration tab which is found on the Create Orders page you can configure default settings for your created orders.

Order Configuration

How to create orders in the Kustom Portal

The settlements page in the Kustom Portal allows you to keep track of your payouts and settlements.

Settlements Page

This article explains how settlement reports are generated, how to access them, and the available delivery methods.

Settlement reports

A transaction report is a generated report that includes a breakdown of all captured orders and refunds for a selected date range.

Transaction reports

Migrated to Kustom Checkout? Here's how your settlements, payouts & reconciliation may be affected during the transition.

Managing Klarna negative balances during checkout migration

The batch report function allows you to generate your own report for a selected date range.

Batch Report

Information and frequently asked questions about Reports

Settlements

There is a delay for the first payout from Kustom due to required Know Your Customer (KYC) and Anti-Money Laundering (AML) screenings.

Your first payout from Kustom

Learn how and when you receive payments based on your configured payout schedule.

Payout schedule

Information and frequently asked questions about Payouts

Payouts

The user management page allows you to add both internal and external user and manage their access levels.

User management

If you are seeing issues with user management this article describes the most common issues

Unable to invite user

Users

Information about how to add or update a bank account in Kustom Portal.

Changing bank account

How to update your account information and business details in the Kustom Portal.

Update account information

Kustom identity verification is required when you no longer have access to your previously connected bank account.

Verifying your identity in the Kustom Portal

Enable notifications ensures you to stay updated on important account activity.

Notification settings

Settings

The integrations page in Kustom Portal allows you to generate new- and manage current API keys

Integrations

Articles relating to the Integrations Page

<b>Need help? Support is just a message away!</b>

<a href="mailto:support@kustom.co" target="_blank" rel="nofollow noopener noreferrer">Email us</a> or click the chat icon.

Klarna Merchant Portal

Kustom Docs

Find answers and get help from Intercom Support and Community Experts

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