Order management
Order management in Kustom Portal
17 articles
- Orders pageThis article explains how to view, filter, and customize the order page in the Kustom Portal as well as download a list of orders.
- Failed paymentsLearn how to view and filter failed payment attempts in the Kustom Portal to see why a checkout session did not go through.
- Order statusOrder status refers to the current state of an order. An order's status determines the available actions.
- Reservation time (expiry time)When an order is placed on Kustom the order is reserved (Authorized) until activated.
- Capture orderBy capturing an order you are letting Kustom know that an order has been fulfilled.
- Refund orderA refund is used to adjust a captured order by reducing or removing order lines or amounts.
- Cancel orderCancelling an order notifies Kustom that the order will not be processed. Once an order is cancelled, no further actions can be performed on it.
- Edit orderUncaptured orders with the status Authorized can be edited.
- Release remaining authorized amountReleasing the remaining authorized amount on a partially captured order informs Kustom that the released amount should not be captured.
- Printing packing slipsA packing slip is a document included with a shipment that lists the items it contains.
- Extend order authorizationEasily extend orders with Klarna as payment method in the Kustom Portal and via API.
- Order drawerThe order drawer in the Kustom Portal is where you'll manage your orders, download packing slips and view the timeline
- Repeated ordersThis article explains how to identify and resolve repeated orders in Kustom without affecting correct payouts.
- Order reportsAn overview of how to generate and download order reports in the Kustom Portal.
Create Orders
How to create orders in the Kustom Portal
- Order ConfigurationIn the Order Configuration tab which is found on the Create Orders page you can configure default settings for your created orders.
- How to create and track orders in the Kustom PortalThe Payment link page in the Kustom Portal allows you to create new orders and send payment links to your customers.
- Duplicating orders in Kustom PortalThe duplicate function is available in the detailed order view. This can be used when you want to re-create an order that has expired or been mistakenly refunded.