Order management
Order management in Kustom Portal
17 articles
- Orders pageThis article explains how to view, filter, and customize the order page in the Kustom Portal as well as download a list of orders.
- Failed paymentsLearn how to view and filter failed payment attempts in the Kustom Portal to see why a checkout session did not go through.
- Order statusUse this article to find an order's status in the Kustom Portal and understand what Authorized, Captured, Partially captured, Refunded, Cancelled and Expired mean and which actions you can take.
- Reservation time (expiry time)When an order is placed on Kustom the order is reserved (Authorized) until activated.
- Capture orderUse this article to capture orders in the Kustom Portal in full, partially, by amount or several at once, and to see when an order was captured.
- Refund orderUse this article to refund a captured order in the Kustom Portal by order line or amount, add a return fee, fix refunds that do not go through and find…
- Cancel orderUse this article to cancel an uncaptured order in the Kustom Portal and to choose between cancelling, editing, releasing and refunding an order.
- Edit orderUse this article to edit an uncaptured (Authorized) order in the Kustom Portal: change, add or remove order lines, add a discount and understand why an edit can be rejected.
- Release remaining authorized amountReleasing the remaining authorized amount on a partially captured order informs Kustom that the released amount should not be captured.
- Printing packing slipsA packing slip is a document included with a shipment that lists the items it contains.
- Extend order authorizationEasily extend orders with Klarna as payment method in the Kustom Portal and via API.
- Order drawerThe order drawer in the Kustom Portal is where you'll manage your orders, download packing slips and view the timeline
- Repeated ordersThis article explains how to identify and resolve repeated orders in Kustom without affecting correct payouts.
- Order reportsAn overview of how to generate and download order reports in the Kustom Portal.
Create Orders
How to create orders in the Kustom Portal
- Order ConfigurationIn the Order Configuration tab which is found on the Create Orders page you can configure default settings for your created orders.
- How to create and track orders in the Kustom PortalThe Payment link page in the Kustom Portal allows you to create new orders and send payment links to your customers.
- Duplicating orders in Kustom PortalThe duplicate function is available in the detailed order view. This can be used when you want to re-create an order that has expired or been mistakenly refunded.