Order Management
Order management in Kustom Portal
Orders pageThis article explains how to view, filter, and customize the order page in the Kustom Portal as well as download a list of orders.
Order statusOrder status refers to the current state of an order. An order's status determines the available actions.
Reservation time (expiry time)When an order is placed on Kustom the order is reserved (Authorized) until activated.
How to capture an orderBy capturing an order you are letting Kustom know that an order has been fulfilled.
Refund orderA refund is used to adjust a captured order by reducing or removing order lines or amounts.
Cancel orderCancelling an order notifies Kustom that the order will not be processed. Once an order is cancelled, no further actions can be performed on it.
Edit orderUncaptured orders with the status Authorized can be edited.
Release remaining authorized amountReleasing the remaining authorized amount on a partially captured order informs Kustom that the released amount should not be captured.
Packing slips and logosA packing slip is a document included with a shipment that lists the items it contains.
Extend order authorizationEasily extend orders with Klarna as payment method in the Kustom Portal and via API.
Order drawerThe order drawer in the Kustom Portal is where you'll manage your orders, download packing slips and view the timeline
Duplicate ordersThis article explains how to identify and resolve duplicate orders in Kustom without affecting correct payouts.