Kustom

This article explains how to view, filter, and customize the order page in the Kustom Portal.

Orders page

By capturing an order you are letting Kustom know that an order has been fulfilled.

A refund is used to adjust a captured order by reducing or removing order lines or amounts.

Order status refers to the current state of an order. An order's status determines the available actions.

Cancelling an order notifies Kustom that the order will not be processed. Once an order is cancelled, no further actions can be performed on it.

Uncaptured orders with the status Authorized can be edited.

Releasing the remaining authorized amount on a partially captured order informs Kustom that the released amount should not be captured.

A packing slip is a document included with a shipment that lists the items it contains

The create order page in the Kustom Portal allows you to create new orders and send payment links to your customers.

<b>Need help? Support is just a message away!</b>

<a href="mailto:support@kustom.co" target="_blank" rel="nofollow noopener noreferrer">Email us</a> or click the chat icon.

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you