Action Expired
If you are being met with the message “Action Expired” when using the magic link this means that your link has expired.
The following are possible solutions:
Request a new link.
If this does not resolve the issue please contact Kustom support.
Access denied when authenticating
Kustom Portal showing the error ‘Access denied when authenticating’ and/or a message stating you need permission from an administrator.
The following are possible solutions:
If you use Microsoft as your email domain, review your settings and add Kustom to Azure AD enterprise applications.
If you use Microsoft as your email domain global administrator needs to manually approve adding Kustom to your SSO.
If this does not resolve the issue please contact Kustom support.
Authentication failed
Kustom Portal showing error ‘Authentication failed’.
The following are possible solutions:
Click on ‘Try again’.
If this does not resolve the issue please contact Kustom support.
Magic Link not received
If you didn't get the Magic Link, the issue may be with registration or email delivery. Here's how to troubleshoot.
The email address must be linked to the correct merchant ID.
If it isn’t, an admin needs to invite the user manually.
There’s no warning if the email address isn’t registered, users won’t see an error when requesting the link.
Check if your IT security settings are blocking the email.
If necessary, ask your IT team to whitelist our domain to ensure delivery.