Action Expired
If you are being met with the message “Action Expired” when using the magic link this means that your link has expired.
The following are possible solutions:
Request a new link.
If this does not resolve the issue please contact Kustom support.
Access denied when authenticating
Kustom Portal showing the error ‘Access denied when authenticating’ and/or a message stating you need permission from an administrator.
The following are possible solutions:
If you use Microsoft as your email domain, review your settings and add Kustom to Azure AD enterprise applications.
If you use Microsoft as your email domain global administrator needs to manually approve adding Kustom to your SSO.
If this does not resolve the issue please contact Kustom support.
Authentication failed
Kustom Portal showing error ‘Authentication failed’.
The following are possible solutions:
Click on ‘Try again’.
If this does not resolve the issue please contact Kustom support.
Magic Link Not Received
If you didn't get the Magic Link, the issue may be related to your account's migration status or email delivery settings. Often, missing emails occur because the account is still managed through Klarna instead of Kustom or your email has not been correctly linked to a merchant ID.
You might not receive the Magic Link due to one of the following reasons:
Your account has not been migrated from Klarna to Kustom.
Your email address is not properly linked or registered.
Additional Troubleshooting Steps:
Check merchant ID migration status: Verify that the merchant ID associated with your store has been officially transferred to Kustom. If not, access the Klarna portal for account management.
Registration verification: Ensure your email is linked to the correct merchant ID. If issues persist:
Visit the Kustom onboarding page to apply for a new Kustom agreement.
Follow the steps to complete the application process and register your email.
Once registered, retry accessing using the Magic Link option.
Check if your IT security settings are blocking Kustom emails, and whitelist the domain if necessary..