Action Expired
If you are being met with the message “Action Expired” when using the magic link this means that your link has expired.
The following are possible solutions:
Request a new link.
If this does not resolve the issue please contact Kustom support.
Access denied when authenticating
Kustom Portal showing the error ‘Access denied when authenticating’ and/or a message stating you need permission from an administrator.
The following are possible solutions:
If you use Microsoft as your email domain, review your settings and add Kustom to Azure AD enterprise applications.
If you use Microsoft as your email domain global administrator needs to manually approve adding Kustom to your SSO.
If this does not resolve the issue please contact Kustom support.
Authentication failed
Kustom Portal showing error ‘Authentication failed’.
The following are possible solutions:
Click on ‘Try again’.
If this does not resolve the issue please contact Kustom support.
Magic Link Not Received
If you are not receiving a magic link this usually means that you are not added as a user to the Kustom Portal.
You can have a colleague or another administrator in the Kustom Portal verify this.
Additional Troubleshooting Steps:
Check if your IT security settings are blocking Kustom emails, and whitelist the domain if necessary.
Administrators should also verify that system portal domains are whitelisted in the organization's email settings to prevent delivery issues.
Ensure your email is linked to the correct merchant ID.
To confirm proper linkage, navigate to the User Management section in the portal and ensure the email address corresponds to the correct merchant ID. If discrepancies exist, update the store ID or re-assign the email as necessary.
If issues persist:
Visit the Kustom onboarding page to apply for a new Kustom agreement.
Follow the steps to complete the application process and register your email.
Once registered, retry accessing using the Magic Link option.