How to view an order status
The status for your orders can be viewed in the Kustom Portal under the Orders page.
Open the Kustom portal and sign in.
Navigate to Orders from the menu on the left.
Find the order by using the reference, order number, customer name, or email address.
In the order overview the order status is visible in the column ‘Status’
In the detailed order view the order status is visible to the right of the order reference.
The state of orders
Authorized
Authorized
The status Authorized means that an order has been successfully created, but no further processing or actions have been initiated yet.
Actions that can be performed on an Authorized order:
Edit order lines.
Edit consumer details.
Capture
Cancel
Captured
Captured
The status Captured refers to an order that has been fully captured. Capturing an order lets Kustom know that an order has been fulfilled.
Actions that can be performed on a Captured order:
Refund
Add return fee
Partially captured
Partially captured
A partially captured order has been partially captured either by order line(s) or amount.
Actions that can be performed on a Partially captured order:
Cancel / Release
Refund
Edit the order lines that are uncaptured.
Expired
Expired
An expired order is an order that has passed it’s expiry date without being either fully captured or cancelled.
No further actions can be performed on an Expired order.
Closed
Closed
The status Closed refers to an order that has been refunded. Refunding an order notifies Kustom that the customer should not be charged for the refunded amount or order lines.
No further actions can be performed on a fully refunded order
Actions that can be performed on a Partially refunded order:
Refund
Cancelled
Cancelled
Cancelling the order lets Kustom know the order will not be fulfilled. No further actions can be performed on a Cancelled order.