How to view an order status
The status for your orders can be viewed in the Kustom Portal under the Orders page.
Open the Kustom Portal and sign in.
Navigate to Orders from the menu on the left.
Find the order by using the reference, order number, customer name or email address.
In the order overview the order status is visible in the column 'Status'.
In the detailed order view the order status is visible to the right of the order reference.
What does each order status mean?
See below for a full list of order statuses and what they mean.
What does Authorized mean?
What does Authorized mean?
An Authorized order has been successfully created and the payment has been reserved, but the order has not yet been captured or cancelled.
Has the customer paid?
Not yet. The payment is reserved but will not be charged until the order is captured.
Actions available on an Authorized order:
Edit order lines
Edit consumer details
Capture
Cancel
What does Captured mean?
What does Captured mean?
A Captured order has been fully captured, signalling to Kustom that the order has been fulfilled and the customer should be charged.
Has the customer paid?
Yes. The order has been captured and the customer will be charged for the full amount.
Actions available on a Captured order:
Refund
Add return fee
What does Partially captured mean?
What does Partially captured mean?
A Partially captured order has been captured in part, either by specific order lines or by amount. The remaining uncaptured portion is still reserved.
Has the customer paid?
Partially. The customer will be charged for the captured portion only. The uncaptured portion has not yet been charged.
Actions available on a Partially captured order:
Cancel / Release the uncaptured portion
Refund the captured portion
Edit uncaptured order lines
What does Expired mean?
What does Expired mean?
An Expired order has passed its reservation expiry date without being fully captured or cancelled.
Has the customer paid?
If the customer has been charged (Depending on which payment method was used) the order has been refunded to the customer.
For further information see our article on reservation time.
What does Refunded mean?
What does Refunded mean?
A Refunded order has been refunded, notifying Kustom that the customer should not be charged for the refunded amount or order lines.
Has the customer paid?
The order was charged but has since been refunded. If the order is fully refunded the customer will receive back the full amount. No further actions can be performed on a fully refunded order.
Actions available on a Partially refunded order:
Refund the remaining amount
What does Cancelled mean?
What does Cancelled mean?
A Cancelled order has been cancelled, letting Kustom know the order will not be fulfilled.
Has the customer paid?
If the customer has been charged (Depending on which payment method was used) the order has been refunded to the customer.