How to download a list of orders from the Kustom Portal
Downloading a list of orders can be a useful tool if you would like to receive a full list of orders that have been captured, refunded or cancelled.
It can also be used if you would like to see how many orders were placed during a specific time period, or which payment methods are your customers favorites.
Here's how to download a list of orders:
Go to the Orders tab in the Kustom Portal
Apply the filters you need, the available filters are:
Stores, for filtering on all of your stores
Status, for filtering on different order statuses
Creation date, for filtering on the creation date of the orders
You can also search for customer emails, names and order numbers if you would like to export one order only
Once you are ready to export, press the export button 📥 and select CSV or Excel format
You have now downloaded a CSV or Excel file of orders.
What is included in the order export?
The order export contains the following columns:
Order-ID
Reference
Merchant reference 1
Merchant reference 2
Created at
Expires at
Merchant ID
Billing address
Payment method
Purchase currency
Captured (Y/N)
Fully captured (Y/N)
Expired (Y/N)
Cancelled (Y/N)
Amount left to capture
How to download a list of disputes from the Kustom Portal
A list of disputes can be useful if you would like to review, check disputes statuses and see how many disputes you have won or lost outside of the Kustom Portal.
Here's how to download a list of disputes:
Go to the Disputes tab in the Kustom Portal
Press All Disputes
Apply the filters you need, the available filters are:
Stores, for filtering on all of your stores
Reason, for filtering on dispute reasonings
Status, for filtering on different dispute statuses
Creation date, for filtering on the creation date of the disputes
Deadline, for filtering on the date lines of the disputes
Disputed amount, for filtering on different dispute amounts
You can also search for customer emails, names and order numbers if you would like to export one dispute only
Once you are ready to export, press the export button 📥 and select CSV or Excel format
You have now downloaded a CSV or Excel file of disputes.
What is included in the list of disputes?
The dispute export contains the following columns:
Dispute ID
Order ID
Merchant reference 1
Merchant reference 2
Deadline
Created at
Status
Amount
Currency
Email
Given name
Family name
Phone number
Payment method
Reason
How to download a list of settlements
We offer two different reports when downloading your settlements:
The batch report which is a summary of all of your settlements for a given period
The transaction report which is a full list of all transactions for a given time period
You can read more about this functionality in our dedicated article.