Note: This feature is currently in an early beta version and is only available to a limited number of merchants. We are gradually rolling it out over the coming weeks. You will be notified once Insights becomes available in your Kustom Portal. If you've been notified about Insights but can't access it, reach out to us at and we'll help you get set up.
Overview
The Insights page in the Kustom Portal is your central hub for monitoring and analyzing dispute and enquiry performance. It consolidates analytics data from all your cases, giving you a comprehensive view of trends, outcomes, and key metrics over time.
The data on this page is designed to help you identify patterns, spot areas for improvement, and make informed decisions about your dispute management strategy.
All metrics are based on closed cases unless otherwise noted, and data may have a delay of approximately 12 hours.
How to access Insights
You can access the Insights page from the main navigation menu in the Kustom Portal.
To open the Insights page:
Log in to the Kustom Portal.
Select Insights in the menu.
If you do not see the Insights option in the menu, it means you do not have the required access role.
Who can access Insights
Only users with the following roles can view the Insights page:
Admin
Super Admin
If you do not have one of these roles, the "Insights" option will not appear in your portal navigation.
Got any feedback on Insights?
Have feedback on the Insights page or ideas for new metrics and visualizations we should add? We'd love to hear from you!
Reach out to us at support@kustom.co with your suggestions, questions, or any issues you encounter while using the Insights feature.