Agreements and Legal
Articles relating to agreements and legal requirements
19 articles
General
General
- Why did I get an email from Kustom?Did Kustom email you? Read about why and if it applies to you.
- New regulations for marketing consumer credit in SwedenLegal requirements from Konsumentverket for marketing consumer credit in Sweden, effective March 1, 2025.
- Prohibited and restricted business segmentsLearn what business segments are restricted at Kustom.
- Why did Kustom place a hold on my payments or change my payment schedule?Sometimes Kustom may delay payouts or adjust your schedule to reduce financial risk and protect both you and your customers.
- When do you need to apply for a new agreement?Find out when you need to apply for a new Kustom agreement, for example after a new company registration number, a takeover, a merger, a move abroad or when opening…
- Second Distance Marketing Directive - What merchants need to knowLearn what the Second Distance Marketing Directive (DMD2) requires from you as a merchant, including withdrawal rights, terms updates, and key steps to stay compliant when selling to consumers online.
- Andra distansmarknadsdirektivet – Vad e-handlare behöver vetaInformation om andra distansmarknadsdirektivet (DMD2) och vad det kräver av dig som handlare, inklusive ångerrätt, uppdateringar av villkor och viktiga steg för att säkerställa att du följer reglerna vid försäljning…
- UK BNPL regulation: what you need to knowSince 15 July 2026, Klarna Pay in 3 and Pay in 30 are FCA-regulated credit products in the UK. Use this article to check whether your UK website messaging needs…
Checkout legal wording
Learn about legal wordings for your checkout
- Checkout legal wordingThe following information is provided for guidance purposes only and does not constitute legal advice. It is not intended to be a comprehensive or fully sufficient guide to meeting all…
- Juridisk formulering för kassanFöljande information tillhandahålls endast i vägledande syfte och utgör inte juridisk rådgivning. Den är inte avsedd att vara en heltäckande eller tillräcklig guide för att uppfylla alla konsumentskyddsregler i de…
- Juridisk tekst for kassenFølgende informasjon er kun veiledende og utgjør ikke juridisk rådgivning. Det er ikke ment som en fullstendig eller tilstrekkelig veiledning for å oppfylle alle forbrukerbeskyttelsesregler i markedene der du opererer.
- Kassan juridinen tekstiThe following information is intended for guidance purposes only and does not constitute legal advice. It is not intended to be an exhaustive or fully sufficient guide for complying with…
- Rechtliche Formulierungen für die KasseDiese Infos dienen nur zur Orientierung und sind keine Rechtsberatung oder vollständige Anleitung zu Verbraucherschutzregeln in Ihren Märkten.
- Juridische tekst voor checkoutDe volgende informatie is uitsluitend bedoeld als leidraad en vormt geen juridisch advies. Het is niet bedoeld als uitputtende of volledig toereikende handleiding voor het voldoen aan alle consumentenbeschermingsregelgeving in…
- Mentions légales de la page de paiementCes informations sont fournies à titre indicatif uniquement et ne constituent pas un avis juridique ni un guide exhaustif pour satisfaire aux réglementations de protection des consommateurs dans vos marchés.
Know Your Customer
Know Your Customer (KYC) - What it means for your account
- Know Your Customer (KYC) and business verificationLearn why Kustom verifies your business, who needs to be verified, which KYC documents are accepted in Sweden, Norway, Finland and other countries and what happens if you do not…
- How to complete KYC verification in the Kustom portalUse this article to complete KYC verification in the Kustom Portal step by step: upload your documents, confirm your directors and owners and understand what happens after you submit.
Fraud prevention
Information about how Kustom keeps your business safe
- Merchant Protection ProgramLearn how the Kustom and Klarna Merchant Protection Programs cover you against fraudulent card and Klarna orders, and what to do when an order looks suspicious.
- Fraud preventionStopping fraud is a balancing act. Block too little and fraudulent purchases get through. Block too much and you turn away real customers. With Kustom Checkout, you don't have to…