When Kustom needs to verify your information, you will be notified directly in the Kustom Portal. This article walks you through what to expect, how to submit your documents, and what happens after you do.

Verification can cover up to three areas:

Not all merchants will be asked to provide all three — the portal tells you exactly what is needed for your account.

If you want an overview of everything outstanding before uploading individual files, click "Skip for now" to go to the full overview first.
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If you have multiple stores, the banner only blocks access to the specific store with outstanding requirements. Other stores remain accessible.

You will see the following steps regarding your directors and beneficial owners in the Portal, here is how you fill them out

You will start by seeing an overview of your directors. Here, if available, you will see a list of suggested directors based on information in public records.

You can either confirm the suggested directors or add them manually.

If you want to manually edit the suggested person you can do so by clicking "No, edit directors".

In order to add a new person, click on "Add owner"

You can also continue with no owners.

If a suggested person is no longer a director or associated with your company, you can remove the person by clicking "Remove".

Once removed, you click "Confirm" to save the changes.
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For individuals that you decide to add you may be asked to provide additional information to verify their identity, such as ID copy, residential address etc.

Once submitted, your account enters a pending review state. You can continue using the portal as normal — your stores are not disrupted while documents are being reviewed.

Stripe reviews submissions within 48 hours. Once complete, you will be notified in the portal:

Common reasons for rejection:

If you have resubmitted and are still having issues, contact our support team.