Payouts and settlements
Learn about payouts, reporting, and the information shown on settlement pages in the Kustom portal
18 articles
Payouts
Information and frequently asked questions about Payouts
Payout scheduleLearn how and when you receive payments based on your configured payout schedule.
Receiving payouts from KustomTo receive payouts from Kustom, orders must be captured, and a valid bank account must be registered.
Upcoming payoutsView all payouts that are scheduled but not yet sent from Kustom.
Changing bank accountInformation about how to add or update a bank account in Kustom Portal.
Correct IBAN format for bank account details in KustomWhen adding a bank account for payouts on the Kustom platform, it is essential to use the correct IBAN (International Bank Account Number) format. Below, we outline both general IBAN…
Settlements
Information and frequently asked questions about Reports
Settlements PageThe settlements page in the Kustom Portal allows you to keep track of your payouts and settlements.
Settlement reportsThis article explains how settlement reports are generated, how to access them, the available delivery methods and explains the line items available on settlements.
Transaction reportsA transaction report is a generated report that includes a breakdown of all captured orders and refunds for a selected date range.
Batch ReportThe batch report function allows you to generate your own report for a selected date range.
Configure settlement reportsThis article explains how settlement reports are configured.
Automatic report retrieval via SFTPThis article explains how to set up automatic retrieval of settlement reports using SFTP (Secure File Transfer Protocol).
Once configured, reports are deposited to a secure server at a scheduled…
Managing Klarna negative balances during checkout migrationMigrated to Kustom Checkout? Here's how your settlements, payouts & reconciliation may be affected during the transition.
VAT handling on Kustom settlementsThis article explains the most common reasons VAT may look different than expected and what to check.
Reporting troubleshootingThis article helps us troubleshoot reporting issues and explains what to check when reported data looks incorrect or incomplete.
Invoices
Articles related to invoices in the Kustom Portal
How to view and update your invoices in the Kustom PortalFind your invoices and update invoice delivery details such as e-invoice and adress directly in the Kustom Portal
Invoice reminders for unpaid Klarna invoices collected by KustomThis article explains why Kustom sends invoice reminders for unpaid invoices that were originally issued by Klarna before the Klarna to Kustom transition.
Why does Kustom issue invoices related to negative balances, and how are they managed?
How to find historical Klarna invoicesIf you have migrated from Klarna, this article explains how to find old Klarna invoices for merchant fees in Klarna's Merchant Portal.