Payouts and settlements
Learn about payouts, reporting, and the information shown on settlement pages in the Kustom portal
18 articles
Payouts
Information and frequently asked questions about Payouts
- Payout scheduleUse this article to understand when Kustom pays out your captured orders, how daily and weekly payout schedules work and how weekends and bank holidays delay payouts.
- Receiving payouts from KustomUse this article to check what you need to receive payouts from Kustom, which settlement currencies are supported and the minimum payout amount per currency.
- Upcoming payoutsView all payouts that are scheduled but not yet sent from Kustom.
- Correct IBAN format for bank account details in KustomWhen adding a bank account for payouts on the Kustom platform, it is essential to use the correct IBAN (International Bank Account Number) format. Below, we outline both general IBAN…
Settlements
Information and frequently asked questions about Reports
- Settlements PageThe settlements page in the Kustom Portal allows you to keep track of your payouts and settlements.
- Settlement reportsUse this article to find, download and read your Kustom settlement reports in the Kustom Portal, and to match each payout in your bank account with the orders, refunds and…
- Transaction reportsA transaction report lists all settled and unsettled transactions for a selected date range, for one store or all stores, with no maximum date range.
- Batch ReportThe batch report function allows you to generate your own report for a selected date range.
- Configure settlement reportsUse this article to choose which fields appear in your CSV settlement and transaction reports, apply one configuration to all stores and set the delimiter, date and amount format.
- Managing Klarna negative balances during checkout migrationMigrated to Kustom Checkout? Here's how your settlements, payouts & reconciliation may be affected during the transition.
- VAT handling on Kustom settlementsThis article explains the most common reasons VAT may look different than expected and what to check.
- Reporting troubleshootingUse this article to troubleshoot settlement, batch and transaction reports in the Kustom Portal when the data looks incorrect or incomplete, reports differ between stores or the Generate button is…
Invoices
Articles related to invoices in the Kustom Portal
- How to view and update your invoice details in the Kustom PortalFind your invoices and update invoice delivery details such as e-invoice and adress directly in the Kustom Portal
- Invoice reminders for unpaid Klarna invoices collected by KustomThis article explains why Kustom sends invoice reminders for unpaid invoices that were originally issued by Klarna before the Klarna to Kustom transition.
- Why does Kustom issue invoices related to negative balances, and how are they managed?An explanation of negative balance invoices sent from Kustom
- How to find historical Klarna invoices and ordersIf you have migrated from Klarna, this article explains how to find old Klarna invoices for merchant fees in Klarna's Merchant Portal.
- Kustom's invoice payment details changed on 1 August 2026Kustom changed its corporate banking provider on 1 August 2026. Use this article to make sure you pay Kustom invoices to the new bank details printed on your invoice.
- Why Kustom may debit your bank account for a negative balanceKustom may debit your registered bank account when your account balance goes negative. This article explains when a debit happens, how quickly, and what to do if you have questions…