General Limitations
Batch reports (the export button đ„ on the Settlements page) can cover a maximum of 32 days per export. Longer ranges disable the "Generate" button. Individual settlement reports are created per payout and have no date range.
If you need data for a longer period, generate a Transaction report instead. It has no maximum date range and can cover all your stores in one file.
Transaction reports are limited by the number of lines. A transaction report cannot contain more than 3 million lines.
Report formats are PDF or CSV. You can choose which columns your CSV reports include in the Report configurator.
Troubleshooting Common Issues
If the Generate button is disabled when you try to generate a Batch report, check that the selected date range does not exceed 32 days. For longer periods, use a Transaction report.
If the Generate button is disabled when you try to generate a Transaction report, the reason could be that the transaction report would contain more than 3 million lines.
For large data exports, allow sufficient processing time before attempting to download. Reports may take up to an hour to compile.
If the report generation fails, ensure the internet connection is stable and attempt the process again in smaller date intervals.
Reports from different stores look different or are missing fields
Each store has its own report configuration. If some stores are missing fields such as fees or VAT, or if reports from different stores have different layouts, open the Report configurator, select all affected stores and save one configuration for all of them.
If you want Transaction reports to use the same columns, also enable Use for transaction report before you save.
Settlement reports are missing
If you are unable to locate your settlement reports, please follow the steps below.
Make sure that you have the correct user access level to be able to find these in the portal.
Check with an account administrator to ensure your role includes Settlements access (e.g., admin/settlements role).
If the administrator updates your role, log out and log back in to refresh access.
Administrators can grant access by navigating to the "User Manager", locating the user, and assigning the "Settlements/AvrÀkningar" role. After this update, users will have visibility over the Settlements section and related reports.
If you are still unable to see your settlement reports make sure that you have selected the right currencies in the Portal.
Example: if your settlements are in EUR but the filter is set to SEK, switch the currency to EUR in the Settlements section.
If you're filtering by date and you're not sure when the report is from, make sure the date range isn't too narrow.
Clear your browser cache and cookies if problems persist.