Overview
Kustom offers flexible payout schedules—daily, weekly, or monthly—with different payout delays. Regardless of the customer’s payment method or currency, all captured orders are paid out to your registered bank account according to your configured schedule.
Key components of your payout schedule
Your payout schedule is defined by three main factors:
• Capture interval
This is the timeframe in which captured orders are grouped into a single payout.
A daily schedule has a 1-day capture interval
A weekly schedule uses a 7-day interval
• Payout delay
The number of days between the order being captured and the payout initiation.
Refunds and reversals are included in your next settlement and have no delay
• Payout day
The specific day of the week when payouts are issued, based on your selected schedule
Payout Timeline Example
How payouts are processed step-by-step.
• The order is captured
• The payout delay begins the following day (the next business day (T+0))
• The payout is initiated on the next scheduled payout day after the delay.
Important: This schedule follows business days. For example, if a payout is due on a weekend or public holiday, processing is postponed until the next valid business day.
Understanding daily payouts
For merchants with daily payouts, funds become available based on the following logic:
Capture Day: | Funds available: |
Thursday | Friday |
Friday | Monday |
Saturday, Sunday | Monday |
This behavior is tied to business days:
If a capture occurs over the weekend, funs will be available on Monday
If a bank holiday falls on a weekday, it functions like a weekend and shifts the schedule accordingly.
Nordic bank holidays and their impact
Payouts are not processed on bank holidays. These dates are treated like weekends and will delay settlement.
Please note that this only applies if your company is registered in one of the Nordic countries. For example, if your company is registered in Sweden, Swedish bank holidays will apply. The applicable holiday calendar is based on your country of registration.
Below are the 2025 Nordic bank holidays that may delay payouts:
Date: | Holiday: | Denmark: | Finland: | Norway: | Sweden: |
1 Jan | New Year’s Day | ✓ | ✓ | ✓ | ✓ |
6 Jan | Epiphany |
| ✓ |
| ✓ |
17 Apr | Maundy Thursday | ✓ |
| ✓ |
|
18 Apr | Good Friday | ✓ | ✓ | ✓ | ✓ |
21 Apr | Easter Monday | ✓ | ✓ | ✓ | ✓ |
1 May | Labour Day | ✓ | ✓ | ✓ | ✓ |
29 May | Ascension Day | ✓ | ✓ | ✓ | ✓ |
30 May | Bank Closing Day | ✓ |
|
|
|
5 Jun | Bank Closing Day | ✓ |
|
|
|
6 Jun | National Day |
|
|
| ✓ |
9 Jun | Whit Monday | ✓ |
| ✓ |
|
20 Jun | Midsummer's Eve |
|
|
| ✓ |
24 Dec | Christmas Eve | ✓ | ✓ | ✓ | ✓ |
25 Dec | Christmas Day | ✓ | ✓ | ✓ | ✓ |
26 Dec | Boxing Day | ✓ | ✓ | ✓ | ✓ |
31 Dec | New Year’s Eve | ✓ |
|
| ✓ |
If a payout is scheduled on one of these dates, it will instead be processed on the next business day.
How to view your next payout
You can find the estimated date and amount of your next payout in the Kustom Portal, under Settlements. This amount includes any adjustments such as refunds processed before the payout is settled.
We aim to display your Next Payout as early as possible. However, in some cases it may only appear on the same day the payout is issued. This delay can occur due to ongoing returns or adjustments that affect your Settlement Report, which we need to account for before displaying the final estimate.
Please note that any transaction may take 2-3 days to show up in your account. Crossborder transactions will mean additional days.
Steps to view your next payout:
Sign in to the Kustom Portal
Go to Settlements in the left-hand menu
Your upcoming payout will be listed under Next Payout
If no payout is visible yet, check again later the same day—or the following day.