To receive payouts from Kustom, you must have a registered bank account. Only IBAN accounts are eligible for registration.
You can manage and update your bank account details, including adding accounts for specific currencies, through the Kustom Portal.
When to change or add bank account(s)
You switch to a different bank.
You open a new bank account.
You start accepting payments in a new currency.
Your bank account is not supported, for example if you are switching from bankgiro to adhere to Kustom's IBAN-only policy.
Add bank account
Add bank account
Follow these steps to add a bank account in Kustom Portal.
Open Kustom Portal and sign in.
Navigate to Settings in the menu to the left to access your Account Settings.
Scroll down to Payout details to see your bank account details
Click on Add bank account.
Fill in your bank account details in IBAN format.
Save the changes.
Your bank account request will be reviewed, and we will notify you if we need any additional information.
Update existing bank account
Update existing bank account
Follow these steps to update an existing bank account in Kustom Portal.
Open Kustom Portal and sign in.
Navigate to Settings in the menu to the left to access Account Settings.
Scroll down to Payout details and click Edit next to the bank account you want to change.
Fill in your bank account details in IBAN format.
Save the changes.
Your request to update the bank account will be reviewed, and we will notify you if we need any additional information.
Verify current bank account
Verify current bank account
When you add or update your bank account details you may be asked to verify the bank account that is currently registered.
To verify it, enter the full IBAN including the country code.
If you’re unable to verify the existing bank account, you can choose to verify your identity instead. To do so click on ‘you can verify your identity instead’ in the pop-up that appears when verifying your bank details.
What happens after you change a bank account
Bank account changes are a common target for fraud, so Kustom applies two safeguards whenever a bank account is added or updated:
Confirmation email. All admins on your store receive an email confirming that a bank account was changed. If you did not make the change, contact Kustom support immediately.
48 hour payout hold. When a new bank account is added for a currency you already have an account for, payouts to the new account are held for 48 hours. Your funds are not lost, the payout is simply delayed and will be sent once the hold has passed. Sales continue to be processed as normal during the hold.
If you are expecting a payout right after changing your bank account, plan for the 48 hour delay. The hold cannot be shortened.
Multiple currencies
Kustom does not convert currencies for payouts. You will receive payouts in the same currency in which you make sales. If you sell in multiple currencies, there must be an IBAN registered for each currency you accept orders in.
Examples:
If you sell in SEK, you must have an IBAN registered for SEK in order to receive payouts.
If you sell in SEK but do not have an IBAN for SEK payouts, you will not receive those funds.
Known restrictions
Bankgiro is not available for payouts from Kustom.
Plusgiro is not available for payouts from Kustom.
Local accounts are not available for payouts from Kustom, it must be an IBAN.
Accounts issued by Svea Bank: To receive payouts, your account needs a unique IBAN. Some of Svea's business accounts may not meet this requirement, so please make sure your IBAN is unique before registering it in the Kustom Portal. Kustom requires using IBAN accounts exclusively to maintain compliance with international banking standards. This ensures secure and efficient cross-border transaction processing.