Who can access invoices and invoice details
Only the following user roles in the Kustom Portal can view invoices and update invoice delivery details:
Admin
Super-admin
Settlement
Terminated
External user
If you do not have one of these roles, you will not see the invoice options in the portal.
How to find your invoices
You can view all invoices in the Kustom Portal. This includes open invoices, due dates, amounts, and payment status.
To find your invoices:
Log in to the Kustom Portal
In the left-hand menu, go to Settlements
Click on Invoices
Choose a specific store ID to filter the results for better viewing. If no store ID is selected, invoices from all stores you are part of will be displayed.
In the invoice overview you will see:
Invoice number
Merchant ID
Currency
Gross amount
Issue date
Due date
Payment status (whether the invoice is paid or unpaid)
This overview helps you keep track of outstanding invoices and payment history.
How to update your invoice address
You can manage invoice addresses directly in the Kustom Portal. This includes adding or changing e-invoice details and postal addresses.
To update invoice details:
Log in to the Kustom Portal
In the left-hand menu, go to Settlements
Click on Invoices
Choose the store first (important: if no store is selected, the “Add Invoice Delivery Details” option will remain greyed out)
Once a store is selected, click Add Invoice Delivery Details on the far right
Enter or update the delivery details:
E-invoice address
Street address (line 1 and 2 – line 2 is optional)
City
Postal code
Country
Click Add to save your changes
Important to note
Only users with the correct role (see above) can view and update invoices.
Always select the correct store before editing invoice details.
The changes apply immediately and will only be used for future invoices.
Previously issued invoices or reminders will not be updated retroactively.