What is a Transaction report?
A Transaction report is a generated file that gives you a detailed breakdown of all captured orders and refunds within a selected date range. It is used to get a clear and structured overview of your transaction activity, making it easier to verify payments, track fees and monitor your finances.
The report is exported as a .csv file and includes data such as payment references, capture dates, refunds, payment methods and associated fees.
Common uses include:
Accounting reconciliation
Match transactions and fees against your internal records or bookkeeping system.
Refund verification
Confirm that refunds have been processed and are reflected correctly in your records.
Cash flow monitoring
Identify captured orders that have not yet been settled to stay on top of expected payouts.
Dispute resolution
Look up specific transactions by payment reference to provide supporting details for chargebacks or customer queries.
How to generate a Transaction report
A Transaction report can be generated in the Kustom Portal under the Settlements tab.
Open the Kustom Portal and sign in.
Go to the Settlements tab in the left menu
Click on Transaction reports
Select which store you want to generate the Transaction report for.
Click Generate.
Select Format: CSV or PDF.
Select which currencies you want to see in the report.
Select the desired date range
Generate the report by clicking the "Generate" button.
Once the report is ready, you can download it by clicking the icon to the right of the report row.
Note:
There is no maximum date range when generating a transaction report, but there is a maximum amount of lines the report can contain. It is not possible to generate a transaction report that contains more than 3 million lines.
If the report contains a large number of transactions, it may take up to 1 hour to generate.
This is a standardized report format and cannot be customized.
What is included in a Transaction report
All captured orders and their fees for the selected time range. All timestamps are in UTC.
Payment reference
Refunds
Additional details like payment method, capture date, order creation date, and sales country
When to use the Transaction report
Below are some examples of how you can use the Transaction report:
Reconcile financial records
Match captured orders, fees, and settlement dates with your accounting records.
Track outstanding transactions
Identify recent captured orders that haven't yet been settled to monitor your cash flow.