What are settlement reports?
Settlement reports are generated for each payout and become available on your payout date. These reports help you reconcile payments with orders in your system.
Payout timing: Settlements are processed at 23:59 (11:59 PM) CET, and the report becomes available the following day.
Payment reference: Each report includes a payment reference, which appears on both your bank statement and the settlement report. This reference helps match your payout with the corresponding report.
How to receive settlement reports
You can access settlement reports through the following methods:
Kustom Portal – Download reports manually.
Settlement API – Automate report retrieval.
SFTP – Receive reports via secure file transfer.
Downloading reports from the Kustom Portal
The following reports are available in the Kustom Portal:
Settlement report – Automatically generated for each payout.
Sign in to the Kustom Portal.
Navigate to Settlements in the left menu.
Use filters to find reports by store, date range, or currency.
Download the report in CSV or PDF format.
CSV customization: Use the Report Configurator to add or remove specific information.
Custom report – Generate a transaction report as needed.
Balance report – Check your outstanding balance at any time.
Batch summary report – Summarizes multiple settlement reports (available via API).
Automating settlement reports via API or SFTP
For efficiency and accuracy, you can automate settlement report retrieval using:
Settlement API – Pull reports programmatically.
SFTP – Receive reports through secure file transfer.
Automating report retrieval eliminates manual downloads and ensures up-to-date financial records.