What are settlement reports?
Settlement reports are generated for each payout and become available on your payout day. These reports help you reconcile payments with orders in your system.
Payout timing: Settlements are processed at 23:59 (11:59 PM) CET.
Settlement report availability: You’ll be able to see the settlement report on your payout day.
Read more about payout schedule and payouts here.
Payment reference: Each report includes a payment reference, which appears on both your bank statement and the settlement report. This reference helps match your payout with the corresponding report.
How to receive settlement reports
You can access settlement reports through the following methods:
Kustom Portal – Download reports manually.
Settlement API – Automate report retrieval.
SFTP – Receive reports via secure file transfer.
Downloading reports from the Kustom Portal
The following reports are available in the Kustom Portal:
Settlement report – Automatically generated for each payout.
Sign in to the Kustom Portal.
Navigate to Settlements in the left menu.
Use filters to find reports by store, date range, or currency.
Download the report in CSV or PDF format.
What information is included in the settlement report?
What information is included in the settlement report?
CSV
CSV
Your CSV configurations are the same as they were on Klarna.
Note: Currently you can't configure your CSV reports in the Kustom Portal. Will be available soon.
PDF
In the settlement report you will find a summary of the full report that includes:
Website URL
Merchant ID
Company
VAT ID
Address
Payout Date
Capture Period
In addition to this, you can also find detailed information related to your specific settlements. This includes:
Date
Type
Amount
VAT
Merchant order reference
Kustom order reference
Automating settlement reports via API or SFTP
For efficiency and accuracy, you can automate settlement report retrieval using:
Settlement API – Pull reports programmatically.
SFTP – Receive reports through secure file transfer.
Automating report retrieval eliminates manual downloads and ensures up-to-date financial records.