Note: Active orders can not be duplicated. This only work for expired, cancelled or refunded orders.
Duplicating an order
Sign in to Kustom Portal.
Go to Orders.
Search for the order you want to duplicate.
Click on the order to open the order drawer.
Click on Duplicate in the top right of the order you wish to duplicate.
Duplicating an order will take you to the Create order function.
When to duplicate an order
Use duplicate order when a customer needs help placing an identical order, for example if:
the original order expired but should still be shipped
the order was mistakenly cancelled
the order was mistakenly refunded in full
Duplicate order lets you as a Merchant quickly create a new order based on an existing one, with the same details.