Why should I use the payment links in the Kustom Portal?
The payment links is a great function for you to be able to create and send payment links to your customers, and has many uses.
Upsell your orders by sending a payment link to the customers
If an order has been cancelled or expired, you can copy it and send a payment link at the click of a button
Who can access the Payment link tab
Only the following user roles in the Kustom Portal can create and view orders:
Admin
Super Admin
Disputes
Settlement
External User
User
If you do not have one of these roles, you will not see the Payment link option in the portal.
How to create an order
Follow these steps to create a new order:
Open the Kustom Portal and sign in.
In the left-hand menu, go to Payment links.
Under Payment links, open Configuration.
In the Configuration settings, make sure a valid Terms and Conditions link is uploaded. This is mandatory.
If not uploaded, you will not be able to create or send order(s).
Proceed:
Click on Create payment links
Select store ID
If you don't select store ID, nothing will be visible
Enter the Email or Phone Number of the customer.
Select the purchase country for the customer.
Fill in Merchant Reference 1.
(Optional) Fill in Merchant Reference 2.
Add the relevant order lines to the order:
Item name
Reference
Type
Quantity
Unit price
Tax rate %
(Optional) Add discounts by pressing Add discount line.
Choose whether to Auto capture the order:
If selected, the order will be automatically captured once the customer completes checkout.
If not selected, you will need to capture the order manually after purchase.
Press Create Order.
Once done, a payment link will be sent to the customer via email or SMS, depending on the details entered. The customer then selects a payment method and completes the order.
Important: Orders will only become visible in the Kustom Portal once the customer has a opened the link and placed a new purchase.
The payment link for your customer is only active in 48 hours. After 48 hours, the customer will not be able to use the link, and a new one must be sent.
To proceed with the order after expiration, you must generate and send a new payment link to the customer.
How to find your order history
The History tab allows you to track status of all orders you have created manually in the Kustom Portal.
To view your order history:
Log in to the Kustom Portal.
In the left-hand menu, go to Payment links.
Click History in the sub-menu.
Select a store ID to filter the results. If no store is selected, orders from all your stores will be displayed.
In the order overview you will see:
Order ID
Status
Communication method (e.g., Email)
Order amount
Date and time created
Created by (the user who created the order)
Order statuses explained
Each order has a status that reflects its stage in the payment process:
Created: The payment link has been generated.
In Progress: The customer is reviewing and approving the link.
Completed: The customer has approved the order, and it is ready for processing.
Cancelled: The order has been cancelled.
Expired: The payment link has expired. If still marked "In Progress," generate and send a new link to continue the process.
How to cancel a payment link
Payment links can be cancelled from the order history tab.
Start by finding the order you would like to cancel
Press the order to open it in the side view
Press cancel in the side view
Important to note
Always select the correct store before creating or reviewing orders.
The payment link for your customer is only active in 48 hours. After 48 hours, the customer will not be able to use the link, and a new one must be sent.
Orders cannot be edited once sent. If you need to make changes, you must create a new order.
Terms and Conditions must be uploaded in Order configurations before orders can be created.
The order history allows you to track the progress of each order and monitor customer payments in real time.
You can only place orders with the currencies added to your agreement with Kustom. If you are receiving an error message, contact support to review your added currencies.
Generate and resend payment links when necessary to maintain seamless order processing.