The Order reports tab in Settlements lets you generate and download detailed reports of your orders for a selected date range. Unlike settlement reports, order reports are generated on demand and become available in a dedicated reports tab once ready.
This feature is available to all merchants. Only users with the Admin, Super Admin, or Settlement role can access Settlements.
How to generate an order report
Open the Kustom Portal and sign in.
In the left-hand menu, go to Settlements.
Select the Order reports tab.
Choose your desired date range. You can select up to 80 days at a time.
Choose your preferred format: CSV or PDF.
Click Generate report.
The report will be generated in the background. Once ready, it will appear in the reports tab and can be downloaded from there.
Note: Order reports can include more than 10,000 orders. For large stores with high order volumes, generation may take a few moments.
What's included in the report
Order reports include a breakdown of orders captured within the selected date range. Each row represents one order and includes details such as order ID, merchant reference, amount, currency, status, and payment method.
To customize which fields are included, use the Report Configurator in the Settlements settings.