Order reports
Order reports let you generate and download a detailed breakdown of your orders for a chosen date range. Unlike settlement reports, they are generated on demand and appear in a dedicated reports tab once ready.
Access requires the Admin, Super Admin, or Settlement role.
How to generate an order report
Sign in to the Kustom Portal.
Go to Orders in the left-hand menu.
Select the All orders tab.
Choose a date range. You can select up to 80 days at a time.
Optionally filter by status, payment method, or acquiring channel.
Choose your format: CSV or PDF.
Click the Export button.š„
The report generates in the background and will appear in the reports tab when ready.
Note: A single report can include a maximum of 10,000 orders. For high-volume stores, generation may take a moment.
What's included
Each row represents one order and includes: order ID, merchant reference, amount, currency, status, and payment method.