This article is for merchants currently using Vipps Mobilepay Checkout. If you are using Vipps as a payment method through a different checkout solution, this article does not apply to you. Read more here instead.

After the switch you will get access to Kustom Portal where you can manage all aspects of your Kustom account, including orders and settlement reports.

In the Kustom Portal you will be able to manage the following:

A full walkthrough of the portal can be found here.

You can sign into the Kustom Portal by using either Single Sign-On (SSO) or the Magic link.

Having trouble signing in? See our full guide here: Sign in to Kustom Portal

The Kustom Playground is a dedicated test environment hosted by Kustom and it allows you to test your Kustom integration.

Sign up for a Kustom Playground account by going to the Kustom Playground onboarding page and complete the form.

All new orders placed after you switched to Kustom Checkout are managed through the Kustom Portal or your own order management system via the Kustom API.

Historical Vipps MobilePay Checkout transactions remain the Vipps portal and must be handled through the Vipps Portal. Kustom does not have access to your historical Vipps transactions.

Reservation time is the period between when an order is placed and when it is captured. You should capture orders after they have been shipped to the customer.

Your reservation time will remain the same for all payment methods. If your delivery times are longer than this, contact our support team to request an extended reservation period

To receive payouts from Kustom, orders must be captured, and a valid bank account must be registered. Kustom settles captured orders based on your payout schedule.

When you switch to Kustom Checkout, Kustom becomes your new payment service provider (PSP). This means your payout setup will change. Here is what to expect:

Make sure your finance team is aware of the following:

Your payout schedule remains the same as when you were on Vipps Mobilepay Checkout. All captured orders are paid out to your registered bank account regardless of payment method or currency.

If you have a negative balance remaining at Vipps MobilePay AS after your switch, this will be invoiced to you directly by Vipps MobilePay AS. A negative balance can occur if refunds come in after your switch but there are no new sales through Vipps MobilePay Checkout to cover them. In that case, Vipps MobilePay AS will send you an invoice for the outstanding amount.

Settlement reports are generated for each payout and become available on your payout day. These reports help you reconcile payments with orders in your system.

You will be able to access your settlements reports directly through Kustom Portal by downloading them in either PDF or CSV format.

Your fees remain the same as on Vipps MobilePay Checkout. If you do not have a VAT ID registered on your account, fees will include 25% VAT, which will be visible in the settlement reports.

A dispute occurs when a customer contests a payment — for example, because an item didn't arrive, a return wasn't registered, or a charge looks unfamiliar.

When a dispute is opened on one of your orders, you need to respond in the Kustom Portal within the deadline shown. Missing the deadline means the dispute is automatically lost, so it's important to check your disputes regularly.

We recommend turning on dispute notifications in your notification settings so you don't miss one.

Kustom does not decide the outcome — that's up to the customer's bank, card issuer, or payment provider. Your job is to submit the right evidence in time.

For a full walkthrough of how disputes work and how to respond, see:

Kustom does not support resending invoices. If a customer asks for their invoice to be resent, refer them to the payment method they used at checkout.

Depending on where you are in the process, here is who to contact:

If you are unsure about your onboarding status or have questions about the switch, you are welcome to reach out to Kustom support.