This article is for merchants currently using Vipps Checkout. If you are using Vipps as a payment method through a different checkout solution, this article does not apply to you. Read more here instead.
Your first payout from Kustom
When you switch to Kustom Checkout, Kustom becomes your new payment service provider (PSP). This means your payout setup will change. Here is what to expect:
Transactions initiated after your switch are paid out by Kustom AB
Transactions initiated before your switch are paid out by Vipps MobilePay AS
Your payout schedule remains unchanged unless otherwise communicated
Your bank statement settlement reference will change, since you are now being settled by a new PSP — Kustom AB instead of Vipps MobilePay AS
You will receive new settlement files from Kustom, available in the Kustom portal and via API
For a period after your switch, you may receive payouts from both Vipps MobilePay AS and Kustom AB
Make sure your finance team is aware of the following:
The payout reference on bank statements will change as a result of switching to a new PSP
Settlement files will follow Kustom's reporting format, which can be found in the Kustom portal and via API
Dispute reversals for new transactions will be issued by Kustom AB
Negative balances at Vipps MobilePay
If you have a negative balance remaining at Vipps MobilePay AS after your switch, this will be invoiced to you directly by Vipps MobilePay AS. A negative balance can occur if refunds come in after your switch but there are no new sales through Vipps MobilePay Checkout to cover them. In that case, Vipps MobilePay AS will send you an invoice for the outstanding amount.
Accessing the Kustom portal
Once you have completed your switch, all new transactions are managed in the Kustom Portal. From the Kustom portal, you can manage:
Orders (link)
Refunds (link)
Disputes (link)
Insights and reporting (link)
Business details (link)
Settings (link)
Payout details (link)
Note: Historical Vipps MobilePay Checkout transactions remain in the Vipps portal. Kustom does not have access to your historical Vipps transactions.
If you need a test environment, you can apply for one via the Kustom onboarding portal.
Where to get help
Depending on where you are in the process, here is who to contact:
Before your switch: Contact Vipps MobilePay for any questions related to transactions processed through Vipps MobilePay Checkout.
During onboarding: Kustom will support you.
After your switch: Kustom handles all support requests related to your checkout and transactions.
If you are unsure about your onboarding status or have questions about the switch, you are welcome to reach out to Kustom support.