This article is for merchants currently using Vipps Checkout who have switched or are switching to Kustom Checkout. If you are using Vipps as a payment method through a different checkout solution, this article does not apply to you.

After the switch you will get access to Kustom Portal where you can manage all aspects of your Kustom account, including orders and settlement reports. It connects to your e-commerce platform via API, ensuring that order management in your backend system automatically syncs with the Portal.

A full walkthrough of the portal can be found here.

Having trouble signing in? See our guide here: Sign in to Kustom Portal

All new orders placed after you switched to Kustom Checkout are managed through the Kustom Portal or your own order management system via the Kustom API.

Orders placed through Vipps Checkout before your switch must still be handled in the Vipps portal. Kustom does not have access to your historical Vipps transactions.

Reservation time is the period between when an order is placed and when it is captured. You should capture orders after they have been shipped to the customer.

Your reservation time will remain the same for all payment methods. If your delivery times are longer than this, you can request an extended reservation period by contacting our support team.

Your payout schedule remains the same as when you were on Vipps Checkout. All captured orders are paid out to your registered bank account regardless of payment method or currency.
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For what to expect during your first payout from Kustom, see Day-to-day operations after the switch from Vipps Checkout to Kustom Checkout.

You will be able to access your settlements reports directly through Kustom Portal by downloading them in either PDF or CSV format.

A dispute occurs when a customer contests a payment — for example, because an item didn't arrive, a return wasn't registered, or a charge looks unfamiliar.

When a dispute is opened on one of your orders, you need to respond in the Kustom Portal within the deadline shown. Missing the deadline means the dispute is automatically lost, so it's important to check your disputes regularly.

We recommend turning on dispute notifications in your notification settings so you don't miss one.

Kustom does not decide the outcome — that's up to the customer's bank, card issuer, or payment provider. Your job is to submit the right evidence in time.

For a full walkthrough of how disputes work and how to respond, see:

Kustom does not support resending invoices. If a customer asks for their invoice to be resent, refer them to the payment method they used at checkout.