Where to find your orders
Once your application has been approved, all incoming orders will appear in the Kustom Portal.
Sign in to the Kustom Portal
Select Orders from the left-hand menu
You can search for any order using the customer's name, email address, order reference, or order number.
Understanding your first order
When a customer places an order, it will appear in your order list with a pending status. By capturing the order you indicate to the customer that the order has been shipped. It also starts the payout process to your account.
Click any order to open the order drawer, where you'll find the full order details.
Capturing your order
Capturing an order tells Kustom that the order has been fulfilled and triggers the payout process to your account. It also starts the customer's payment plan, so it's important to capture promptly once an order has been shipped or fulfilled.
To capture your first order:
Open the order drawer by clicking the order
Click Capture in the top-right corner
Select Capture by item and make sure all items are checked
Click Confirm
That's it — your payout will be included in one of your upcoming settlements from Kustom.
Note: Orders that are never captured will not be paid out and will eventually expire.
Partially capture orders
If you wish to only capture part of an order, you can partially capture — simply uncheck the items that will not be shipped before confirming.
If you need to cancel the order entirely, do so before capturing to avoid any payout or invoicing to the customer.