Use this article to assign one or more disputes to colleagues in the Kustom Portal, so everyone knows who is handling each dispute.
How to assign disputes
To assign disputes to one or more colleagues:
Sign in to the Kustom Portal.
Select Disputes in the menu to the left.
Use the checkboxes on the far left to select one or more disputes.
Click Assign to in the action bar at the top right.
Choose one or more assignees from the dropdown list.
The selected disputes are assigned straight away.
Important: There is no confirmation step. As soon as you choose an assignee, the selected disputes are updated with the new assignee.
Who can view and assign disputes
Only users with one of these roles in the Kustom Portal can see the Disputes section and assign disputes:
Admin
Super Admin
Disputes
Disputes only
If you do not have one of these roles, you will not see Disputes in the Kustom Portal. Ask an Admin to change your role. See User management.
To learn how to respond to a dispute, see What are disputes.