How to assign disputes
Follow these steps to assign disputes:
Log in to the Kustom Portal.
In the left-hand menu, go to Disputes.
Use the checkboxes on the far left to select one or more disputes.
Click Assign to in the top-right action bar.
Choose one or more assignees from the dropdown list.
Important: When you press Assign to at the far right, the selected disputes are immediately updated with the new assignee(s). There is no confirmation step.
Who can access the Disputes tab
Only the following user roles in the Kustom Portal can assign and view disputes:
Admin
Super Admin
Disputes
Settlement
External User
If you do not have one of these roles, you will not see the “Disputes” option in the portal.