How to release an amount
To release the Left to capture- amount from a partially captured order, follow these steps:
Open the Kustom Portal and sign in.
Navigate to Orders from the menu on the left.
Find the order by using the reference, order number, customer name, or email address.
Select Release in the top right corner.
In the pop-up click on Release to confirm that you want to release the remaining authorization amount.
You have now released the remaining authorization amount.
Note: The release button will only show up if the order is still uncaptured
What happens after you have released an authorized amount
The released amount will not appear on your Settlement report since the order was never captured.
If a customer was charged at the time of order creation, releasing the remaining authorized amount will trigger a repayment for the released amount.