When Kustom verifies your account, it is not just the business itself that needs to be confirmed — the individuals connected to it do too.
Who and what needs to be verified?
Depending on your business structure, verification may be required for:
The business representative — the person authorized to act on behalf of the company in the Kustom account
Ultimate Beneficial Owners (UBOs) — individuals who own or control the business
Directors — if no UBOs are identified
Business setup — information related to your business
Document requirements
These rules apply to everything you submit when verifying your business information:
Documents must not be expired
Copies and scans must be in PDF format taken directly from the original — they cannot be processed, converted, or embedded in other files
Photos of physical documents must be the original, unprocessed image in JPEG or PNG format
Screenshots are not accepted
Photos and scans of photo IDs must be in color
Images must be clear, readable, and in focus — not blurry or low quality
Documents must not be cropped — all borders must be visible
The name and address on the document must exactly match what is in your Kustom account settings
Documents showing proof of address must be dated within the last 6 months
Common errors to avoid:
Submitting a document in someone else's name
Submitting a document with a company address when a personal home address is required
Uploading a screenshot instead of the original file
Submitting an expired or incomplete document
Accepted documents by country
Sweden
Sweden
Proof of address
Hushållsräkning (utility bill)
Bankkontoutdrag (bank statement)
Myndighetsdokument (government-issued letter)
Uppehållstillståndskort (residence permit card)
Identity documents
Pass (passport)
Körkort (driver's licence)
Nationellt ID-kort (national ID card) — front and back required
Personbevis (birth certificate)
ID-kort (SIS-approved ID card)
Business or organisation documents
Momsregistreringsnummer (VAT registration)
Registreringsbevis (registration certificate)
Bolagsordningsintyg (articles of association)
Bankårsbesked (financial statements)
Norway
Norway
Proof of address
Oppholdskort (resident permit ID) — dated within 12 months
Vann- eller strømregning (utility bill) — dated within 6 months
Kontoutskrift fra en finansinstitusjon (bank statement) — dated within 6 months
Offentlig utstedt brev (government-issued letter) — dated within 12 months
Bostedsattest (proof of residence)
Identity documents
Pass (passport)
Førerkort (driver's licence) — front and back required
ID-kort (ID card)
Oppholdskort (resident permit ID) — dated within 12 months
Note: If you reside in a different country than the country of your Stripe account, a valid passport is the only accepted form of ID.
Business or organisation documents
Kontoutskrift fra en finansinstitusjon (bank statement) — dated within 6 months
Firmaattest (articles of incorporation)
Offentlig utstedt dokument (government-issued document)
Finansregnskap (financial statement)
Finland
Finland
Proof of address — must be dated within the last 6 months
Utility bills (electricity, water, gas, phone, internet, or cable)
Tax authority letter (e.g. preliminary tax decision or income tax return)
Voting notification from the Digital and Population Data Services Agency (suomi.fi)
Proof of residence from todistukset.dvv.fi (fee: €14)
Bank or credit card statement
Pension, insurance, or mortgage statement
Identity documents
Passport
Driver's licence — both sides scanned
National ID card — both sides scanned
Residence permit — both sides scanned
Business or organisation documents
Financial statements
Articles of association
Trade register extract
VAT registration
Other
Other
If your country is not listed in the above list of accepted documents, the following documents are accepted:
A utility bill issued within the last 6 months
A bank statement issued within the last 6 months
Exceptions:
A US driver's licence is accepted as proof of address when a US person is added to a non-US account
Credit card statements are accepted for China-based owners and directors
A CN ID Card is accepted as proof of address for Singapore-based Stripe accounts
A Turkish Resident Certificate is accepted for Turkey-based account representatives
For the full list of accepted documents by country, see Stripe's documentation.
Documents do not need to be translated. What matters is that the image is clear, all borders are visible, no pages are missing, and the document itself meets the requirements.
For the full list of accepted documents by country, see Stripe's documentation.
Documents do not need to be translated. What matters is that the image is clear, all borders are visible, no pages are missing, and the document itself meets the requirements.
Matching information to your uploaded documents
The name on any document you submit must match the name registered in your Kustom account settings.
For identity documents (passports, national IDs, driver's licenses) , the name must match your official legal name exactly.
For proof of address (utility bills, bank statements), minor differences are usually acceptable — for example, a middle name that is shortened or omitted. As long as the surname and sufficient identifying information match, the document can generally still be accepted.
If there is a mismatch, update your name in the Kustom Portal under account settings before uploading the document. If your submission is rejected and you believe a name difference is the cause, contact our support team.
Example: If a utility bill is addressed to "John Doe" but the portal lists "John Eric Doe," update the name in the portal to match before uploading.