To allow Kustom to operate as your partner in point-of-sale and payment services, we must comply with national and EU legislation, as well as the Know Your Customer (KYC) regulations. Meeting these requirements ensures we can handle your payments safely and in accordance with both international and local regulations.
Required documents for KYC
To complete the KYC process, you may be required to provide:
Proof of current address
A copy of your identity document
Business or organizational documentation
This information is processed by our payment partner, Stripe. Details of accepted documents and how to upload them are provided below.
Why is this important?
Maintaining complete and accurate company information is essential to comply with legal and financial regulations and to ensure uninterrupted service. If the required information is not updated by the deadline, we may have to suspend payouts until the documents are submitted. All data is processed by our payment partner, Stripe.
You must submit the required documents directly in the Kustom Portal. The portal is encrypted, and only the primary user can log in.
If you need to upload documents, you will be notified directly within the portal.
Next steps
Log in to the Kustom Portal
Click the “Complete Now” button
Review your current information and upload any required documents
If you prefer to see an overview of all required data, you can skip uploading individual documents by clicking “Skip for now”, which takes you to the overview.
Verification may include up to three Items:
Kustom may request verification of:
Your identity
Your personal address
Your business or organization documents
Below are accepted examples and requirements for each category.
Accepted documents for Sweden:
Accepted documents for Sweden:
Proof of address:
Acceptable forms of address verification:
Hushållsräkning (Utility Bill)
Bankkontoutdrag (Statement from a financial institution)
Myndighetsdokument (Government issued letter)
Uppehållstillståndskort (Residence permit card)
Required information:
Full legal name that matches the name in your settings
Personal address that matches the personal address in your settings
Document that’s dated within the acceptable range, if specified in the above country section
Cross border verification Requirements
If the country either doesn’t have any address verification documents listed or is missing from the list of documents, we accept the following documents:
A utility bill (issued within the last 6 months)
A bank statement (issued within the last 6 months)
Be aware of the following exceptions:
For cross border situations where a US person is added to a non-US account, a US driver’s license is an acceptable form of proof of address.
Credit card statements are acceptable documents for proof of address for China based owners and directors.
For Singapore based Stripe accounts, a CN ID Card is acceptable as proof of Address.
A Turkish Resident Certificate is an acceptable form of address verification for Turkey based account representatives.
Identity documents
Acceptable IDs:
Pass (Passport)
Körkort (Driver license)
Nationellt ID-kort (National ID) - scans of front and back are required
Personbevis (Birth Certificate)
ID-kort (Swedish Standards Institute (SIS) approved ID cards)
Requirements:
Full legal name that matches the name in your settings
Date of birth (DOB) that matches what’s in your settings
Photo of person (except where exclusions apply)
Business or organizational documents
Accepted documents:
Momsregistreringsnummer (VAT Registration)
Registreringsbevis (Registration Certificate)
Registreringsbevis (Skatteverket) (Document issued by government agency showing organization identity number)
Bolagsordningsintyg (Articles of association)
Bankårsbesked (Financial statements)
Inskrivningsbevis (Notice by the Registration Office in the Official Gazette)
Requirements:
Full company legal entity name that matches the legal entity name in your settings
Tax ID from the local tax authority that matches what’s in your settings (excluding Canada)
Company address that matches what’s in your settings
Accepted documents for Norway:
Accepted documents for Norway:
Proof of address:
Acceptable forms of address verification:
Oppholdskort (Resident permit ID) - dated within 12 months
Vann- eller strømregning (Utility bill) - dated within 6 months
Kontoutskrift fra en finansinstitusjon (Statement from a financial institution) - dated within 6 months
Offentlig utstedt brev (Government issued letter) - dated within 12 months
Bostedsattest (Proof of Residence)
Required information:
Full legal name that matches the name in your settings
Personal address that matches the personal address in your settings
Document that’s dated within the acceptable range, if specified in the above country section
Cross border verification requirements
If the country either doesn’t have any address verification documents listed or is missing from the list of documents, we accept the following documents:
A utility bill (issued within the last 6 months)
A bank statement (issued within the last 6 months)
Be aware of the following exceptions:
For cross border situations where a US person is added to a non-US account, a US driver’s license is an acceptable form of proof of address.
Credit card statements are acceptable documents for proof of address for China based owners and directors.
For Singapore based Stripe accounts, a CN ID Card is acceptable as proof of Address.
A Turkish Resident Certificate is an acceptable form of address verification for Turkey based account representatives.
Identity documents
Acceptable IDs:
When a person linked to a Stripe account (such as the Business Representative or Owner) resides in a different country than the country of the Stripe account, a valid passport is the only accepted form of ID for identity verification. Other forms of ID are not accepted in this case.
When a person linked to a Stripe account (such as the Business Representative or Owner) resides in a different country than the country of the Stripe account, a valid passport is the only accepted form of ID for identity verification. Other forms of ID are not accepted in this case.
Acceptable forms of identification:
Pass (Passport)
Førerkort (Driver License) - scans of front and back are required
ID-kort (ID card)
Oppholdskort (Resident permit ID) - dated within 12 months
Required information:
Full legal name that matches the name in your settings
Date of birth (DOB) that matches what’s in your settings
Photo of person (except where exclusions apply)
Business or organizational documents
Accepted documents:
Kontoutskrift fra en finansinstitusjon (Statement from a financial institution) - dated within 6 months
Firmaattest (Article of incorporation)
Offentlig utstedt dokument (Government issued document)
Finansregnskap (Financial statement)
Required information:
Full company legal entity name that matches the legal entity name in your settings
Tax ID from the local tax authority that matches what’s in your settings (excluding Canada)
Company address that matches what’s in your settings
Accepted documents for Finland:
Accepted documents for Finland:
Proof of Address
Documents must be dated within the last 6 months:
Utility bills (electricity, water, waste, gas, phone, internet, or cable)
Tax authority letter (e.g., preliminary tax decision or income tax return)
Voting notification from the Digital and Population Data Services Agency (suomi.fi)
Proof of residence (todistukset.dvv.fi)
→ Fee: €14Bank statement
Credit card statement
Pension or insurance statements
Mortgage statement
Identity documents
Accepted IDs:
Passport
Driver's license (both sides scanned)
National ID card (both sides scanned)
Residence permit (both sides scanned)
Requirements:
Full legal name must match the name entered in the Kustom Portal
Date of birth must match portal information
A photo of the person (some exceptions possible)
Document not accepted? See Stripe's guidelines:
Uploading photo of government-issued ID – Stripe
Business or organizational documents
Accepted documents:
Financial statements
Articles of association
Trade register extract
VAT registration
Requirements:
Full legal business name matching Kustom Portal
Tax ID issued by local tax authority (except Canada)
Business address must match Kustom Portal
Notes for Submitting Data in the Kustom Portal
The name on the document must exactly match what is entered in the portal.
Example: If the utility bill is addressed to “John Doe,” but the portal lists “John Eric Doe,” update the name in the portal to match the document.
The address on the document must also exactly match what is in the portal.
Need Help?
Our customer service is available via:
Chat: help.kustom.co or directly in the Kustom Portal
Phone: +46 8 525 124 45
Email: support@kustom.co