Disputes
Articles relating to the disputes page in Kustom Portal
5 articles
Disputes
General information regarding disputes
- What are disputesUse this article to understand disputes in the Kustom Portal: dispute statuses, how to accept or challenge a dispute, refunds during a dispute, evidence guidelines and when dispute fees apply.
- How to assign disputes in the Kustom PortalUse this article to assign disputes to colleagues in the Kustom Portal and check which user roles can view and assign disputes.
Payment method specific
Dispute information for specific payment methods
- Klarna disputesUse this article to handle Klarna disputes in the Kustom Portal: enquiry and chargeback phases, how to accept, counter or suggest a partial outcome, the evidence Klarna expects per dispute…
- Card disputesUse this article to respond to card disputes in the Kustom Portal: response times, how to organise evidence, suggested evidence for each card dispute category and card dispute fees.
- Billie disputesUse this article to respond to a Billie B2B invoice dispute in the Kustom Portal: common dispute reasons, the 12 day deadline and which evidence to submit.