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Articles relating to the disputes page in Kustom Portal

Disputes

An introduction to disputes and how they move through the Kustom Portal, covering what applies to every dispute regardless of payment method.

What are disputes

Easily assign one or more disputes to team members directly in the Kustom Portal.

How to assign disputes in the Kustom Portal

Everything you need to know about Klarna disputes: how the enquiry and chargeback phases work, how to respond in the Kustom Portal, what evidence Klarna expects per dispute reason, and…

Klarna disputes

How card disputes work, best practices for organizing evidence, suggested evidence by dispute category, and card dispute fees.

Card disputes

Common reasons for Billie B2B invoice disputes and how to respond with evidence in the Kustom Portal.

Billie disputes

Dispute information for specific payment methods

Payment method specific

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