Disputes
Articles relating to the disputes page in Kustom Portal
11 articles
Disputes
General information regarding disputes
- Disputes at KustomAn introduction to disputes and how they work in Kustom
- Suggested outcome for Klarna disputesA guide to proposing a partial resolution when countering a Klarna dispute, and how return fees factor into it.
- Managing Klarna disputesDeep dive on how to manage Klarna disputes
- Managing non-Klarna disputesDeep dive into how to manage disputes in the Kustom Portal
- Dispute evidenceThis article explains what dispute evidence payment methods expect, and how to choose and submit the right documentation during a dispute.
- How to assign disputes in the Kustom PortalEasily assign one or more disputes to team members directly in the Kustom Portal.
- How to view and use a tracking number in return disputesUnderstand where to find the tracking ID in return disputes and how to verify it.
- Dispute feeA guide on how dispute fees at Kustom work.
Payment method specific
Dispute information for specific payment methods
- Klarna DisputesA Klarna dispute occurs when a shopper contacts Klarna to contest an order for a number of possible reasons. In this article you will learn everything you need to know…
- Card DisputesA card dispute occurs when an account owner contacts their bank to contest an order for a number of possible reasons. In this article you will learn everything you need…
- Billie disputesHow to respond when a customer disputes an invoice through Billie.