Disputes
Articles relating to the disputes page in Kustom Portal
10 articles
Disputes at KustomA guide to handling payment disputes in the Kustom Portal.
How do disputes work in Kustom compared to KlarnaDifferences between Klarna and Kustom regarding disputes
Responding to DisputesA dispute occurs when an account owner contacts their bank to contest a payment to you for a number of possible reasons.
Responding to Klarna DisputesAlmost all Klarna disputes begin as enquiry disputes. The exceptions are disputes raised because of fraudulent transactions.
Card disputesLearn everything about card disputes
Billie disputesHow to respond when a customer disputes an invoice through Billie.
Disputes and enquiry for Klarna payment method transactionsLearn about Klarna payment method disputes
How to assign disputes in the Kustom PortalEasily assign one or more disputes to team members directly in the Kustom Portal.
How to view and use a tracking number in return disputesUnderstand where to find the tracking ID in return disputes and how to verify it.
Partial refunds and Klarna enquiry closureExplains why Klarna keeps enquiries open longer after partial refunds.