How to capture an order
When an order is captured the customer is charged and you will also receive a payout corresponding to the captured amount.
Follow these steps to capture all order lines from an order:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Find the order by using the reference, order number, customer name or email address.
Click on the order to open the detailed order view
Click Capture
You have now captured the order.
How to partially capture an order
When an order is partially captured the customer is partially charged and you will also receive a partial payout corresponding to the captured amount.
Follow these steps to capture a selection of order lines from an order:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Find the order by using the reference, order number, customer name or email address.
Click on the order to open the detailed order view and select the order line(s) you wish to capture.
Click Capture
You have now partially captured the order.
How to capture an amount
If you are unable to capture order lines you can also try capturing an amount.
When capturing an amount, no orderlines will be visible on the end customers invoice.
Follow these steps to capture an amount:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Find the order by using the reference, order number, customer name or email address.
Click on the order to open the detailed order view and press Capture
Press Capture Amount
Enter the amount and VAT you would like to capture
Click Capture
You have now captured an amount.
How to capture multiple orders
You can capture multiple orders at once. When you capture multiple orders, all order lines within the selected orders will be captured in full. Follow these steps to capture multiple orders:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Select the checkbox on the left of each order you want to capture.
Click on Full Capture and confirm the action.
You have now captured the selected orders.
How to see when an order was captured
You can view your timeline to check when an order was captured. Here’s how:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Find the order by using the reference, order number, customer name, or email address.
Click on the order to open the detailed order view
Click on Timeline in the top hand menu
Why do I need to Capture an order?
Capturing orders is important for both you and your customers.
When you capture an order, the payout process is initiated: Capturing an order initiates the payout process from Kustom to your account.
Your customers' payment plans begin when you capture an order: For invoice and instalment orders, capturing starts the dunning process.
What happens if I don’t capture an order: Uncaptured orders will not be paid to your account, and will eventually expire.