How to capture an order
When an order is captured the customer is charged and you will also receive a payout corresponding to the captured amount.
Follow these steps to capture all order lines from an order:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Find the order by using the reference, order number, customer name or email address.
Click the order to open the order drawer.
In the top-right corner of the order drawer, click Capture.
A capture window appears.
Select Capture by item and ensure all order line checkboxes are selected.
Click Confirm.
Note: When you click Capture in the order drawer, a capture window will appear where you will confirm your actions.
You have now captured the full order.
How to partially capture an order
When an order is partially captured, the customer is charged only for the selected items and we receive a partial payout.
Follow these steps to partially capture an order:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Find the order by using the reference, order number, customer name or email address.
Click the order to open the order drawer.
In the top-right corner of the order drawer, click Capture.
A capture window appears.
Select Capture by item and ensure that only the items you want to capture are selected.
Click Confirm.
Note: When you click Capture in the order drawer, a capture window will appear where you will confirm your actions.
You have now partially captured the order.
How to capture an amount
If you are unable to capture order lines you can also try capturing an amount.
When capturing an amount, no orderlines will be visible on the end customers invoice.
Follow these steps to capture an amount:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Find the order by using the reference, order number, customer name or email address.
Click the order to open the order drawer.
In the top-right corner of the order drawer, click Capture.
A capture window appears.
Select Capture by amount.
Enter the amount and choose a tax rate. The tax amount will populate automatically based on the selected rate.
Add a capture name to reference what has been captured.
Click Confirm.
Note: When you click Capture in the order drawer, a capture window will appear where you will confirm your actions.
You have now captured an amount.
How to capture multiple orders
You can capture multiple orders at once. When you capture multiple orders, all order lines within the selected orders will be captured in full. Follow these steps to capture multiple orders:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Select the checkbox on the left of each order you want to capture.
Click on Full Capture and confirm the action.
Note: When you click Full Capture while capturing multiple orders, the full order is captured immediately and no capture window will appear.
You have now captured the selected orders.
How to see when an order was captured
You can view your timeline to check when an order was captured. Here’s how:
Open the Kustom portal and sign in.
Select Orders from the menu on the left.
Find the order by using the reference, order number, customer name, or email address.
Click on the order to open the detailed order view
Click on Timeline in the top hand menu
Why do I need to Capture an order?
Capturing orders is important for both you and your customers.
When you capture an order, the payout process is initiated: Capturing an order initiates the payout process from Kustom to your account.
Your customers' payment plans begin when you capture an order: For invoice and instalment orders, capturing starts the dunning process.
What happens if I don’t capture an order: Uncaptured orders will not be paid to your account, and will eventually expire.