Payment method specific
Dispute information for specific payment methods
3 articles
- Klarna disputesUse this article to handle Klarna disputes in the Kustom Portal: enquiry and chargeback phases, how to accept, counter or suggest a partial outcome, the evidence Klarna expects per dispute…
- Card disputesUse this article to respond to card disputes in the Kustom Portal: response times, how to organise evidence, suggested evidence for each card dispute category and card dispute fees.
- Billie disputesUse this article to respond to a Billie B2B invoice dispute in the Kustom Portal: common dispute reasons, the 12 day deadline and which evidence to submit.