Onboarding steps:
Configure your product catalog
As part of your setup you can configure the product catalog to be used in the Mobile point of sale app if you don't intend to use the free amount feature to make your sales.
If you do have the ability to upload products then we do recommend completing this step to make sure reporting and sales are reliably done through a catalog.
To setup your product catalog and start selling your products in the mobile point of sale app, you need to configure them in the portal. Here's how:
Go to the In-person payments section and open the Products tab
Upload products in bulk using a CSV file by clicking "Import"
Or add them individually using the "Add product" button
To upload products in bulk, use this CSV format—see the example file below.
Include all required columns with data:
product_name
price_including_vat
vat_rate
currency
Additional columns will be stored as variant attributes with the exact names you provide.
Enter prices in cents (e.g., 1999 = 19.99 SEK).
Input accurate product data for reporting purposes. Properties like SKU or Category will appear on order lines and reports.
Note: Re-uploading a CSV for the same store will delete all previous products and replace them with the new file contents.
You can also add products manually in the portal using the "Add product" button.
Assign users and access
To log in and access the app, a user must be added to your merchant account in the Kustom Portal. Any user role can log in to the MPOS app with the same credentials used for the portal. All user roles have full access to operate the app and take payments, regardless of their portal permissions.
In the MPOS app, users can only take payments and process refunds for MPOS orders. You cannot change bank account details, merchant settings, or other account configurations through the app. For any account-level changes, please use the Kustom Portal.