Overview
Kustom supports both Apple Pay and Google Pay, enabling customers to pay with their saved credit or debit cards stored in their digital wallets. These payment methods reduce friction at checkout and improve conversion rates.
Apple Pay and Google Pay appear as payment options in the payment selector during checkout. Express buttons with Apple Pay and Google Pay are coming soon — stay tuned!
What are Apple Pay and Google Pay?
Apple Pay and Google Pay are digital wallet services that allow customers to make payments using their saved payment cards on smartphones, tablets or computers. They function like traditional card payments but offer a faster, more streamlined experience with enhanced security features.
Both services use tokenization to protect sensitive payment information. When a customer pays with Apple Pay or Google Pay, their actual card details are never shared with your business. Instead, a unique encrypted token is generated for each transaction, ensuring a secure checkout experience.
Key advantages of digital wallet payments
One-tap checkout reduces the time customers spend entering payment details
Encrypted tokens replace actual card numbers during transactions
Customers can store multiple cards and choose their preferred payment method at checkout
Works seamlessly across devices without requiring customers to re-enter information
Benefits for your business
Offering Apple Pay and Google Pay provides measurable improvements to your checkout experience and business metrics.
Faster checkouts: Customers complete purchases with a single tap or click, significantly reducing the time spent at checkout and lowering cart abandonment rates.
Improved conversion rates: Familiar, trusted payment methods increase customer confidence and the likelihood of completed purchases, especially on mobile devices.
Enhanced security: Tokenized transactions ensure that card details are never exposed to your systems or potential security breaches.
Mobile-optimized experience: Both payment methods are designed specifically for mobile shoppers, providing a seamless experience on smartphones and tablets where traditional form entry can be cumbersome.
Reduced data entry errors: By eliminating manual card entry, you reduce the risk of typos and failed transactions due to incorrect information.
No additional fees: You'll pay the same transaction fee as for other payment methods and get paid as usual.
Where Apple Pay can be used
Apple Pay is available across multiple devices and browsers, with some specific requirements and limitations.
Supported platforms
Desktop browsers on Mac or PC: Apple Pay works in Chrome, Edge, Opera, and Safari. Firefox is not currently supported.
iOS devices (iPhone and iPad): Apple Pay is available in all major browsers including Chrome, Edge, Opera and Safari.
macOS devices: Chrome, Edge, Opera, and Safari all support Apple Pay on Mac computers.
Current limitations
Apple Pay has the following current restrictions in the Kustom Checkout environment:
Not supported when using Kustom Checkout age validation features with BankID in Norway and Sweden.
Not available when using Kustom Checkout within a native iOS app integration (when using the KCO app SDK as your integration method).
Where Google Pay can be used
Google Pay offers broad compatibility across devices and browsers, with some specific limitations to be aware of.
Supported platforms
Desktop browsers on Mac or PC: Google Pay works in all major browsers including Chrome, Edge, Firefox, Opera, and Safari.
Mobile devices (iOS and Android): Google Pay is available in Chrome, Edge, Opera, and Safari on both iOS and Android phones and tablets.
Current limitations
Google Pay has the following current restrictions in the Kustom Checkout environment:
Not supported when using Kustom Checkout age validation features with BankID in Norway and Sweden.
Not supported in in-app browsers, such as when customers open your checkout from within Instagram, Facebook, or other social media apps.
How to enable Apple Pay and Google Pay
Apple Pay and Google Pay are enabled by default in your Kustom Checkout configuration. This means that eligible customers will automatically see these payment options in the payment selector at checkout based on their device and browser compatibility. No setup is required on your part.
If you need to verify your current configuration, make changes to how these payment methods appear, or troubleshoot any issues, contact our support team through the Kustom Portal. Our team can help you review your settings and ensure optimal configuration for your business needs.