Overview
TWINT integrates with Kustom checkout to provide Swiss shoppers with a convenient mobile payment option. Here's what you need to know:
Shoppers can select TWINT directly in the Kustom checkout interface
The payment is processed through the TWINT payment system
This method offers benefits such as instant payment confirmation, enhanced security, and a familiar payment experience for Swiss customers
What is TWINT?
TWINT is Switzerland's leading mobile payment solution that allows shoppers to pay instantly using their smartphone. This payment method is extremely popular in Switzerland and is trusted by millions of Swiss users for everyday transactions.
This payment method is beneficial for merchants because it can increase conversion rates among Swiss shoppers and provide them with a familiar, trusted payment experience. Shoppers benefit from instant payments, strong security features, and the convenience of paying directly from their mobile banking app.
When will this payment method become available in my checkout?
TWINT is available as an opt-in payment method for Swiss transactions. To enable TWINT, please reach out to merchant@kustom.co with the following information: your merchant ID, that you want to add TWINT for the Swiss market, and the date you want it added. We will add it as soon as we can for you.
Do I need to enable this payment method manually?
Yes, TWINT requires manual activation from Kustom. Contact merchant@kustom.co to request TWINT to be enabled for your account, and it will be added for eligible Swiss shoppers.
Fees, pricing, and settlement
Will there be any changes to my prices or additional fees?
Standard transaction fees apply for TWINT payments. To learn more about enabling TWINT for your checkout and for detailed pricing information, please contact merchant@kustom.co.
How will settlements work when shoppers pay with this method?
When a shopper completes a payment using TWINT, the settlement process follows your existing schedule. The payment is processed in real-time, and funds are transferred to your account according to your standard settlement timeline. You will receive settlements at the same frequency as your other payment methods.
Shopper experience
How will shoppers use this payment method in checkout?
When a Swiss shopper proceeds to checkout, they will see TWINT as one of the available payment options. Here's what the experience looks like:
The shopper selects TWINT from the list of payment options in the Kustom checkout
They are prompted to open their TWINT app on their mobile device and confirm the payment
After authorization in the TWINT app, the payment is processed immediately
The shopper receives a confirmation message, and the order is completed
Do shoppers need to do anything different to use this payment method?
Shoppers need to have the TWINT app installed on their mobile device and linked to their Swiss bank account. The checkout flow itself remains familiar and straightforward - they simply select TWINT and confirm the payment in their mobile app.
Other questions
Do I need to make any changes to my integration or checkout?
You do not need to make any technical changes to your integration or checkout configuration. To enable TWINT, please reach out to merchant@kustom.co with the following information: your merchant ID, that you want to add TWINT for the Swiss market, and the date you want it added. We will add it as soon as we can for you.
Will this affect my reporting or order management flows?
Transactions made with TWINT will appear in your reporting and order management systems just like any other payment method. You can view these transactions in your Kustom Portal, and they will be included in your standard reports. Your existing order management processes remain unchanged.