To cancel an agreement with Kustom, a formal cancellation request must be submitted.
Once your agreement is cancelled, your API credentials will become inactive on the cancellation date, meaning you will no longer be able to process transactions through Kustom Checkout.
Cancel agreement
To cancel your agreement, send an email with the following information to support@kustom.co:
Store ID (starting with 'K' or 'M' and followed by 6-7 digits)
Reason for cancellation
Desired cancellation date
Notice period: Our standard notice period is 30 days.
We will handle your request and if any additional information is required, we will reach out to you by email.
Access after cancellation
After cancellation you will still be able to manage disputes and retrieve order as well as settlement data directly in the Kustom Portal.
If you need assistance with order management tasks like returns, cancellations, or captures, please contact Kustom support.