About recurring payments
Recurring payments are a billing arrangement where a customer authorizes a business to charge a stored payment method on a repeating schedule for ongoing access to a product or service. Instead of asking the customer to pay manually each time, the business bills at agreed intervals (for example weekly, monthly, or annually) until the subscription is canceled or expires.
How to add recurring payments
In order to be able to offer recurring payments to your customers, this needs to be enabled in your agreement.
To request the addition of recurring payments to your agreement, follow these steps:
Contact Support at Kustom.
Email us at support@kustom.co and let us know that you would like to enable recurring payments together with the relevant Merchant/store ID (stars with K or M followed by numbers)
We’ll update your agreement.
Once we receive your request, our team will make the necessary changes on your agreement and share any new pricing details for your approval.
Enable on your side.
After we’ve updated your setup, you’ll need to make sure that recurring payments are activated in your system. Read more here to find out what is needed from your end.
Once everything is set up, you can start offering recurring payments to your customers.
FAQ
FAQ
When a customer updates their bank details
If a customer wants to update the bank details used for their subscription, the process of how to do so depends on the situation. If their old bank card has simply expired and they have received a replacement card from the same bank, they do not need to do anything—the subscription will continue to work automatically. However, if the customer has changed banks entirely, they must place a new subscription order so that the new bank details can be linked to future payments.