Overview
The Settlements Insights page consolidates your settlement and payout data, giving you a comprehensive view of how money flows from your sales to your bank account over time. Data is updated once per day.
With Settlements Insights, you can:
Track your total payout amounts per month and see which payouts are settled versus still in progress
Understand exactly what makes up each settlement — from sales and returns to fees, disputes and withheld amounts
Follow how your debt balance develops between payouts
See a detailed breakdown of the fees charged per month, including purchase fees, dispute fees and VAT
Filter all data by store, payout status, payout currency, payout reference and date range
Display all amounts in a reporting currency of your choice
The following definitions apply across all metrics on this page:
Payout The amount transferred to your bank account for a settlement period.
Settlement The summary of all transactions, fees and adjustments included in a payout.
Debt balance A negative balance carried over between payouts, for example when returns and fees exceed sales in a period.
How to access Settlements Insights
You can access the Settlements Insights page from the main navigation menu in the Kustom Portal.
Log in to the Kustom Portal.
Select Insights in the menu.
Navigate to the Settlements tab.
If you do not see the Insights option in the menu, you do not have the required access role.
Who can access Settlements Insights
Only users with the following roles can view the Insights page:
Admin
Super Admin
Settlements
If you do not have one of these roles, the Insights option will not appear in your portal navigation.
Filtering your data
At the top of the page you can filter all charts using the following options:
Stores: Show data for one or several of your stores
Payout status: Filter by whether payouts are settled or in progress
Payout currency: Show data for a specific payout currency
Payout reference: Look up the data behind a specific payout
Date range: Select the time period you want to analyze
All charts on the page update automatically based on your selected filters. Each chart can also be viewed as a table, downloaded, or expanded to full screen using the icons in the top right corner of the chart.
Changing the reporting currency
In addition to filtering by payout currency, you can change the currency in which all amounts are displayed:
Click the gear wheel icon in the upper right corner of the page.
Under Insight settings, select your preferred Reporting currency (CHF, DKK, EUR, GBP, NOK, SEK or USD).
All amounts on the page will be converted to and displayed in the selected reporting currency. This is useful if you have payouts in several currencies and want to see your combined totals in a single currency.
Payout
The Payout chart shows your total payout amount per month, broken down by status:
Paid (settled): Payouts that have been completed and settled to your bank account
Payout in progress: Payouts that have been initiated but not yet settled to your bank accountc
The chart is displayed in your selected reporting currency. Use this view to follow your payout volumes over time and quickly spot months that deviate from your normal pattern, for example due to seasonality, campaigns or an unusual amount of returns.
Settlement breakdown
The Settlement breakdown chart shows what your payouts consist of during the selected period. Each bar shows totals accumulated across all payouts in the period. For example, the opening debt balance is the sum of the opening balances from all payouts during the period.
The breakdown starts from your accumulated opening debt balance and walks through each component until it reaches the final payout amount:
Accumulated opening debt balance: Negative balance carried over from previous payouts
Sales: Total captured sales included in the payouts
Returns: Refunds deducted from the payouts
Dispute reversals: Amounts deducted when a dispute is opened against an order. If the dispute is lost, the amount remains deducted. If the dispute is won, the amount is credited back as a Dispute correction
Dispute corrections: Amounts returned to you when a previously deducted dispute is won
Purchase fees: Transaction fees for processing your orders
Dispute fee (inc. refund): Fees charged for handling disputes. Fee refunds are usually refunded dispute fees, but can also be corrections of incorrectly charged fees
VAT on fees: Value-added tax applied to your fees
Amount withheld: Amounts temporarily held back from the payout
Release of amount previously withheld: Previously withheld amounts that have been released back to you
Credits: The total of all credited transactions that are not included under sales, returns or fees, for example credited invoices.
Charges: Miscellaneous charges deducted from the payout, also referred to as debt statements. This can for example be a negative balance. If your merchant ID was migrated from Klarna to Kustom, it could also be a negative balance carried over from Klarna, shown as Transfer From Legacy Integration in your settlement report
Accumulated closing debt balance: Negative balance carried over to future payouts
Payout: The final amount paid out to your bank account
This view is particularly useful when you want to understand why a payout is higher or lower than expected, or when reconciling your settlements against your own bookkeeping.
Fee breakdown
The Payment fees chart shows the total fees charged per month, broken down by fee type:
Purchase fee (percentage): The variable fee charged as a percentage of each transaction
Purchase fee (fixed): The fixed fee charged per transaction
Dispute fee (inc. refund): Fees charged for disputes. Fee refunds are usually refunded dispute fees, but can also be corrections of incorrectly charged fees
VAT on fees: Value-added tax applied to your fees
The chart is displayed in your selected reporting currency. Use this view to follow your total cost of payments over time and understand how your fee mix is affected by your sales volumes and dispute levels.
Important information about Settlements Insights data
Please keep the following in mind when using this page:
All data is based on analytics and is updated once per day. This can cause small discrepancies between the numbers shown here and your settlement reports.
Settlements Insights is designed to give you an overview and help you analyze trends. Your settlement reports remain the source of truth for reconciliation and bookkeeping.
Amounts are displayed in your selected reporting currency. If you have payouts in multiple currencies, amounts are converted to the reporting currency, which means the figures shown may differ slightly from the original payout amounts due to exchange rates. Use the Payout currency filter to view a single payout currency on its own.
The Settlement breakdown shows accumulated totals for all payouts in the selected period. To analyze a single payout, filter by its payout reference.
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