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Kustom terminals

Use this article to set up a Kustom terminal (Stripe S700 or S710 reader) with the Kustom POS App, connect it to WiFi and send payments from the app to the terminal.

Introduction

Kustom offers the S700 and S710 smart Stripe readers fully integrated into Kustom's payment stack.
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These are currently limited to closed beta merchants at the moment, if you are interested then reach out to your Kustom representative or our support team.

Main benefits of using a Kustom terminal

  • Dedicated hardware that is optimized to take card payments - giving you the highest possible success rate

  • Able to handle the scenario of chip & PIN requirement, i.e inserting the card in the terminal and typing PIN code

  • Cost effective hardware compared to smartphones

  • Can be paired with Kustom POS on a second device such as a tablet to facilitate an over the counter setup

How to use the terminal

The terminal will be shipped and delivered pre-configured to your merchant account and assigned location by Kustom. As a pre-requisite you should have completed the regular Mobile POS onboarding steps and have a Location and Cash register configured to use the Terminal with.

These are the steps to activate it:

  • Start the terminal by holding the top left button

  • Once started you need to connect the terminal to your Wifi

  • In the Kustom POS app make sure that you go to settings - Reader connection - Select terminal connection

Notes:

  • In case you need to put in the security code to access the settings on the terminal this is: 07139

  • The phone and payment terminal must be connected to the same WiFi network to communicate. If settings like ‘client isolation’, ‘AP isolation’, or ‘guest network restrictions’ are enabled, devices cannot talk to each other, which will prevent the system from working. Make sure to change this setting on your wifi in case this blocks you.

Next you can trigger the payment on the terminal:

  • To create a order just follow the regular steps in the Kustom POS app

  • On the payment screen select “Send to terminal” to trigger the payment

  • Receipts will be triggered on the device with the Kustom POS app

Note: Scan to pay and QR code will be triggered on the device where the Kustom POS app is being used and not on the terminal

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