Klarna Pay Later are managed by Klarna
If a customer has chosen to pay using Klarna Pay Later, the "aftermath" is handled directly between Klarna and the customer. This means invoices can’t be managed from Kustom.
From Kustom, it is not possible to:
Pause a Klarna invoice
Extend the invoice due date on a Klarna invoice
Remove reminder fees added by Klarna
What the customer needs to do
If a customer wants to pause or extend a captured order where Klarna is the selected payment method, they need to:
Use the Klarna app, or
Contact Klarna support
Klarna decides whether changes are possible based on their terms.
Common questions
Can a Klarna Pay Later order be paused while a return is being processed?
Not from Kustom. The customer must contact Klarna or use the Klarna app to pause the invoice.
Can reminder fees be removed from Kustom?
No, reminder fees are controlled by Klarna. If needed, Merchants can refund a corresponding amount to the customer as compensation.
Should I as a merchant contact Klarna?
No! If there are exceptional circumstances, Kustom will contact Klarna on your behalf and we will help you resolve any potential issues.