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Create Orders

The create order page in the Kustom Portal allows you to create new orders and send payment links to your customers.

Updated over a week ago

How to create an order

Follow these steps to create a new order:

  • Open Kustom Portal and sign in.

  • Navigate to Create Orders from the menu on the left.

  • Enter the Email or Phone Number of the customer

  • Select the purchase country for the customer

  • Fill in Merchant Reference 1

  • Fill in Merchant Reference 2 (Optional)

  • Add the relevant order lines to the order, the order lines you can add are:

    • Item name

    • Quantity

    • Unit price

    • Tax rate %

  • You can also add discounts by pressing Add discount line

  • You can also choose to "Auto capture" the order, this means:

    • That the order will be automatically captured after your customer has gone through the checkout flow

    • You do not need to capture the order after your customer has finished their purchase

  • Once done press Create Order

Make sure to upload a valid link to your Terms and Conditions in the order settings before creating an order, as this is mandatory to proceed.

This will then send a payment link to the customer either through email or on their phone, where the customer then selects their payment method and places their order.

โ€‹In order to create orders you need to upload your terms and conditions in the order configurations.
โ€‹
โ€‹You can follow the status of your orders created manually in the Kustom Portal in the Orders History Tab.

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