To cancel an agreement with Kustom, a formal cancellation request must be submitted. Once your agreement is cancelled, your API credentials will become inactive on the cancellation date, meaning you will no longer be able to process transactions through Kustom Checkout.
However, you will still be able to manage disputes and settlements directly in the Kustom Portal.
How to cancel your agreement
To cancel your agreement, send an email with the following information to merchant@kustom.co:
Merchant ID
Reason for cancellation
Desired cancellation date
Notice period: Our standard notice period is 30 days. If you have signed your agreement with Klarna or our Sales department, your notice period is 90 days before your renewal date.
We will handle your request and if any additional information is required, we will reach out to you by email.
Access after cancellation
After cancellation, your access will be limited to the following:
Settlements
If you need assistance with order management tasks like returns, cancellations, or captures, please contact Kustom support.