To cancel an agreement with Kustom, a formal cancellation request must be submitted. Once your agreement is cancelled, your API credentials will become inactive on the cancellation date, meaning you will no longer be able to process transactions through Kustom Checkout.

However, you will still be able to manage disputes and settlements directly in the Kustom Portal.

To cancel your agreement, send an email with the following information to support@kustom.co:

We will handle your request and if any additional information is required, we will reach out to you by email.

After cancellation, your access will be limited to the following:

If you need assistance with order management tasks like returns, cancellations, or captures, please contact Kustom support.