⚠️ More extensive information about Kustom API's can be found on docs.kustom.co.
401 Unauthorized Error During API Integration
The 401 Unauthorized error typically occurs during Kustom API integration when incorrect or mismatched credentials are used.
Resolution Steps:
Verify you are using the correct credentials from the Kustom Portal: - Ensure credentials are matched to the appropriate environment (production or test). Credentials are environment-specific and work in only one environment at a time.
If the error persists: - Log in to the Kustom Portal and re-generate your API credentials. - Re-enter the newly generated credentials correctly into your platform.
Important note:
If your checkout is not loading and you see error messages in your API call logs, this may indicate an issue that requires further investigation from Kustom.
To resolve this, please contact us. When reaching out, include the following details to help us diagnose the issue:
Your merchant ID
A message on what you are trying to do when you get errors.
The exact error messages from your API call logs
Providing this information allows us to assist you more efficiently.