If you have upgraded from Klarna to Kustom, transactions that happened before the transfer date will be available in Klarna’s Merchant Portal, while transaction that happened after the transfer date will be in the Kustom Portal.
Orders
Orders created before the transfer date can be viewed and managed in Klarna’s Merchant Portal.
Orders created after the transfer date can be viewed and managed in the Kustom Portal.
Settlement Reports
Payouts for orders created before the transfer date will be processed by Klarna, and the settlement reports will be in Klarna’s Merchant Portal.
Payouts for orders created after the transfer date will be processed by Kustom, and the settlement reports will be in the Kustom Portal.
Disputes
For orders created before the transfer date, any disputes will be handled in Klarna's Merchant Portal.
For orders created after the transfer date, any disputes will be handled in the Kustom Portal.