Who should I contact to receive help?

To keep things simple and minimize confusion, we've divided our support process into two stages: 'before' and 'after' your transition from Klarna to Kustom. See below.

Until your upgrade from Klarna to Kustom is complete, you'll continue receiving support from Klarna. You're always welcome to reach out to us at Kustom, but please note that we don't have access to your current orders, payouts, or any other information stored in Klarna's platform.

Once you've upgraded to Kustom, our team will be here to support you every step of the way—whether your issue started before or after the transition. If you have any ongoing matters with Klarna after the switch, we'll help you get them resolved.

You can easily contact support by clicking the icon in the bottom right corner of help.kustom.co or within the Kustom Portal to send us a message. Alternatively, you can email us at support@kustom.co.